Shift Manager

The Blonde Group; Sydney; On-site; AUD 65,000 - 75,000; Full time

Benefits offered by this job

Competitive salary package

Staff benefits

Career development opportunities

Supportive leadership team

Positive workplace culture

Job summary

The Butler's Pantry Cafe, Bar & Restaurant in Sydney is seeking a Shift Manager to lead our front-of-house team and uphold top-notch service standards. You will work with management to foster a positive culture and smooth daily operations.

Ideal candidates bring hospitality leadership experience, strong people development skills, and a customer-focused mindset, with a proactive approach to continuous improvement and teamwork.

Qualifications

• Experience in a cafe/restaurant or hospitality leadership role.
• Strong leadership with a focus on developing people.
• Excellent communication and problem-solving abilities.

Responsibilities

• Support the overall management of cafe and restaurant operations.
• Lead, coach, and motivate front-of-house team members.
• Ensure exceptional customer service standards are delivered consistently.
• Assist with rostering, training, and team development.
• Manage daily service operations and resolve customer concerns professionally.
• Monitor labour costs and operational efficiencies.
• Drive team engagement, accountability, and performance.
• Work closely with kitchen and management teams to ensure seamless service delivery.
• Contribute ideas to improve customer experience, systems, and business growth.

Skills

Leadership

People development

Customer service

Rostering

Operations management

Problem solving

Job description

The Butler's Pantry Cafe, Bar & Restaurant is looking for an energetic and motivated Shift Manager to help lead our front-of-house team and deliver outstanding customer experiences.

This role is perfect for someone who loves hospitality, enjoys developing people, and is excited to be part of a growing business. You'll work alongside management to drive service standards, build a positive workplace culture, and ensure smooth daily operations.

Key Responsibilities

• Support the overall management of café and restaurant operations.
• Lead, coach, and motivate front-of-house team members.
• Ensure exceptional customer service standards are delivered consistently.
• Assist with rostering, training, and team development.
• Manage daily service operations and resolve customer concerns professionally.
• Monitor labour costs and operational efficiencies.
• Drive team engagement, accountability, and performance.
• Work closely with kitchen and management teams to ensure seamless service delivery.
• Contribute ideas to improve customer experience, systems, and business growth.

About You

• Previous experience in a café, restaurant, or hospitality leadership role.
• Strong leadership skills with a passion for developing people.
• Positive, energetic, and customer-focused attitude.
• Excellent communication and problem-solving abilities.
• Highly organised with strong attention to detail.
• Takes ownership, leads by example, and thrives on responsibility.
• Enjoys working collaboratively as part of a team.
• Excited by growth opportunities and helping build a successful hospitality business.

What We Offer

• Opportunity to grow with a thriving local hospitality business.
• Supportive and hands-on leadership team.
• Positive workplace culture with a strong focus on people.
• Career development and advancement opportunities.
• Competitive salary package and staff benefits.