Assistant Manager

Colonial Group; Noosa Shire; On-site; AUD 65,000 - 80,000; Full time

Job summary

Colonial Group is seeking an Assistant Manager for the Front Office in Noosa Shire. You will lead the Front Office Team, ensuring memorable guest experiences while maintaining high energy and a collaborative atmosphere.

You will coordinate with other departments, oversee staff, manage guest feedback, and resolve challenges swiftly. The role requires leadership, strong communication, and a flexible, customer-centric approach to shifts including nights and weekends.

Qualifications

• Experience leading hotel Front Office teams (Team Leader/Supervisor).
• Familiar with reservation and property management systems is a plus.
• Ability to multitask and stay organized under pressure.
• Excellent written and verbal communication skills.
• Willingness to work a rotating schedule including nights, weekends, and holidays.

Responsibilities

• Lead the Front Office Team in daily hotel operations and guest service.
• Mentor and develop Front Office staff within a supportive environment.
• Collaborate with guests and other departments to resolve issues.
• Assist with roster planning and scheduling.
• Bring authenticity and personal energy to shifts.

Skills

Front Office Leadership

Reservation & PMS

Multitasking under pressure

Written & spoken communication

Flexible shift planning

Job description

Purpose

As Assistant Manager, you will take the lead in orchestrating the Front Office Team, creating unforgettable guest experiences while maintaining a high level of team energy. Each day in this position promises opportunities where you connect with various departments, coordinate team engagement, oversee staff, expertly manage guest feedback, and swiftly resolve any challenges that arise.

Primary Responsibilities

• Take the helm and guide the hotel's day-to-day operations with expertise
• Lead the Front Office Team like a mentor, nurturing their growth and skill-building in a supportive atmosphere
• Collaborate with guests, extending a helping hand to find solutions for any challenges that may arise
• Contribute to roster planning and preparation
• Embrace authenticity and let your unique self-shine in every shift

Skills and Experience

• Demonstrated expertise in Hotel Front Office Operations, marked by a vibrant track record of assuming leadership roles as a Team Leader or Supervisor
• Proficiency in using reservation and property management systems is a plus
• Ability to multitask and thrive under pressure, fuelled by epic organisational and time management skills
• Masterful in the art of both the written and spoken communication
• Capable of embracing a flexible rotating schedule, including nights, weekends, and public holidays