Duty Manager

Accor Apartments & Realty; Adelaide; On-site; AUD 70,000 - 100,000; Full time

Job summary

Accor Apartments & Realty in Adelaide seeks a dedicated Duty Manager to lead the Front Office Team and deliver memorable guest experiences. You will oversee daily operations, mentor staff, manage guest feedback, and coordinate across departments to resolve challenges.

This role requires strong leadership in hotel front office, experience with reservation systems, and the ability to adapt to a flexible rotating schedule including nights and weekends.

Qualifications

• Experience in Front Office leadership roles as Team Leader or Supervisor (hotel).
• Experience with reservation and property management systems preferred.
• Strong multitasking and time management under pressure.
• Excellent written and spoken communication.
• Flexible rotating shifts, including nights, weekends and holidays.

Responsibilities

• Lead Front Office operations with expertise and direction.
• Mentor and develop Front Office Team in a supportive environment.
• Collaborate with guests to resolve issues and find solutions.
• Assist with roster planning and scheduling.
• Maintain authentic, guest-first service on every shift.

Skills

Front Office Leadership

Reservation Systems

Multitasking

Communication Skills

Flexible Scheduling

Tools

Opera PMS

Job description

Purpose

As Duty Manager, you will take the lead in orchestrating the Front Office Team, creating unforgettable guest experiences while maintaining a high level of team energy. Each day in this position promises opportunities where you connect with various departments, coordinate team engagement, oversee staff, expertly manage guest feedback, and swiftly resolve any challenges that arise.

Primary Responsibilities

• Take the helm and guide the hotel's day-to-day operations with expertise
• Lead the Front Office Team like a mentor, nurturing their growth and skill-building in a supportive atmosphere
• Collaborate with guests, extending a helping hand to find solutions for any challenges that may arise
• Contribute to roster planning and preparation
• Embrace authenticity and let your unique self-shine in every shift

Skills and Experience

• Demonstrated expertise in Hotel Front Office Operations, marked by a vibrant track record of assuming leadership roles as a Team Leader or Supervisor
• Proficiency in using reservation and property management systems is a plus
• Ability to multitask and thrive under pressure, fuelled by epic organisational and time management skills
• Masterful in the art of both the written and spoken communication
• Capable of embracing a flexible rotating schedule, including nights, weekends, and public holidays