Assistant Manager

Colonial Group; Tweed Shire Council; On-site; AUD 65,000 - 75,000; Full time

Job summary

Colonial Group is seeking an Assistant Manager to lead the Front Office Team and shape memorable guest experiences. You will coordinate across departments, energise the team, manage feedback, and resolve challenges on a daily basis.

Responsibilities include guiding daily operations, mentoring the Front Office staff, assisting guests, planning rosters, and maintaining a high-energy, guest-focused environment. Nights, weekends and public holidays are part of the rotating schedule.

Qualifications

• Experience leading Front Office teams in hotel settings.
• Proficiency with property management and reservation systems is a plus.
• Strong multitasking, organisational and time-management skills.
• Excellent written and spoken communication.

Responsibilities

• Take the helm and guide the hotel’s day-to-day operations.
• Lead the Front Office Team with mentorship and support for growth.
• Collaborate with guests to resolve challenges and provide solutions.
• Contribute to roster planning and shift preparation.
• Embrace a flexible rotating schedule including nights, weekends and public holidays.

Skills

Leadership

Front Office Operations

Reservation Systems

Time Management

Communication Skills

Flexibility

Tools

PMS software

Job description

Purpose

As Assistant Manager, you will take the lead in orchestrating the Front Office Team, creating unforgettable guest experiences while maintaining a high level of team energy. Each day in this position promises opportunities where you connect with various departments, coordinate team engagement, oversee staff, expertly manage guest feedback, and swiftly resolve any challenges that arise.

Primary Responsibilities

• Take the helm and guide the hotel's day-to-day operations with expertise
• Lead the Front Office Team like a mentor, nurturing their growth and skill-building in a supportive atmosphere
• Collaborate with guests, extending a helping hand to find solutions for any challenges that may arise
• Contribute to roster planning and preparation
• Embrace authenticity and let your unique self-shine in every shift

Skills and Experience

• Demonstrated expertise in Hotel Front Office Operations, marked by a vibrant track record of assuming leadership roles as a Team Leader or Supervisor
• Proficiency in using reservation and property management systems is a plus
• Ability to multitask and thrive under pressure, fuelled by epic organisational and time management skills
• Masterful in the art of both the written and spoken communication
• Capable of embracing a flexible rotating schedule, including nights, weekends, and public holidays