Assistant Manager

Colonial Group; Perth; On-site; AUD 70,000 - 95,000; Full time

Job summary

Colonial Group is seeking an Assistant Manager to lead the Front Office Team and shape memorable guest experiences. You will coordinate engagement across departments, oversee staff, and address guest feedback with a proactive approach.

The role emphasizes mentorship, organisational excellence, and a flexible rotating schedule that includes nights, weekends, and public holidays. Join a dynamic hotel team committed to service excellence.

Qualifications

• Experience leading Front Office teams in hotel settings is essential.
• Proficiency with reservation and property management systems is a plus.
• Strong written and spoken communication skills are required.

Responsibilities

• Lead the Front Office Team to deliver seamless guest experiences and maintain high energy levels.
• Coordinate team engagement and roster planning across shifts.
• Oversee staff and manage guest feedback, resolving issues promptly.

Skills

Hotel Front Office Operations

Team Leadership

Guest Service

Communication Skills

Time Management

Flexible Schedule

Tools

Reservation Systems

Property Management Systems

Job description

Purpose

As Assistant Manager, you will take the lead in orchestrating the Front Office Team, creating unforgettable guest experiences while maintaining a high level of team energy. Each day in this position promises opportunities where you connect with various departments, coordinate team engagement, oversee staff, expertly manage guest feedback, and swiftly resolve any challenges that arise.

Primary Responsibilities

• Take the helm and guide the hotel's day-to-day operations with expertise
• Lead the Front Office Team like a mentor, nurturing their growth and skill-building in a supportive atmosphere
• Collaborate with guests, extending a helping hand to find solutions for any challenges that may arise
• Contribute to roster planning and preparation
• Embrace authenticity and let your unique self-shine in every shift

Skills and Experience

• Demonstrated expertise in Hotel Front Office Operations, marked by a vibrant track record of assuming leadership roles as a Team Leader or Supervisor
• Proficiency in using reservation and property management systems is a plus
• Ability to multitask and thrive under pressure, fuelled by epic organisational and time management skills
• Masterful in the art of both the written and spoken communication
• Capable of embracing a flexible rotating schedule, including nights, weekends, and public holidays