Assistant Front Office Leader — Overnight & Day Operations

System Canada Technologies; Adelaide; On-site; AUD 80,000 - 96,000; Full time

Benefits offered by this job

Bonus Scheme

Group wide discounts

Superannuation

Job summary

Grosvenor Hotel Adelaide is seeking an Assistant Manager/Relief Night Manager to lead the Front Office and oversee operations during day and overnight shifts. This pivotal role represents senior leadership in the absence of the General Manager and focuses on delivering exceptional guest service and operational excellence.

You will guide a night team, manage late arrivals and guest inquiries, ensure safety procedures, and promote Accor ALL benefits while maintaining a premium guest journey across

Qualifications

• Minimum 2-3 years’ experience in a front office leadership/supervisory role within a hotel environment.
• Full availability over a 24/7 rotating roster (mornings, afternoons and evenings).
• High level of computer literacy; Opera Cloud experience highly regarded.
• Required certifications/certificates/licenses: RP Badge, SA RSA, First Aid & CPR, National Police Check, and clearance to work with vulnerable people (age care sector).
• Full, unrestricted Australia working rights

Responsibilities

• Oversee hotel operations during days and overnight
• Manage late arrivals, early departures, and guest inquiries with professionalism
• Ensure safety, security, and emergency procedures are followed
• Conduct nightly audits and prepare operational reports
• Support and lead the night team to maintain premium service standards
• Resolve guest issues promptly, ensuring a seamless experience
• Monitor cleanliness and presentation of public areas overnight
• Liaise with other departments to ensure continuity across shift
• Act as a Loyalty Ambassador, promoting ALL membership and benefits
• Follow up on guest feedback and assist with responses to ensure satisfaction and retention

Skills

Guest service

Team leadership

Communication

Problem solving

Customer focus

Tools

Opera Cloud

Excel

Job description

Grosvenor Hotel Adelaide is seeking an Assistant Manager/Relief Night Manager to lead the Front Office and oversee operations during day and overnight shifts. This pivotal role represents senior leadership in the absence of the General Manager and focuses on delivering exceptional guest service and operational excellence.

You will guide a night team, manage late arrivals and guest inquiries, ensure safety procedures, and promote Accor ALL benefits while maintaining a premium guest journey across