Assistant Club Manager - Picklr Cronulla

The Picklr Australia; Sydney; On-site; AUD 65,000 - 90,000; Full time

Benefits offered by this job

First Aid / CPR / AED

RSA

Police Check

WWCC

The Picklr Corporate Certification (on

Job summary

The Picklr Australia is seeking an Assistant Club Manager for our Cronulla venue to support the Club Manager with daily operations, programming, and customer service. You will help run programs, train staff, and ensure smooth member experiences while focusing on growth, scheduling, and events.

This role requires strong communication, reliability, and comfort with club software; experience in customer service and pickleball know-how is preferred.

Qualifications

• Ability to explain memberships and programming offerings at The Picklr.
• Ability to communicate effectively with team members, management and corporate team.
• Ability to organise and create program calendars and schedules.
• Ability to handle multiple tasks simultaneously and maintain composure under pressure in a fast-paced environment.
• Ability to learn new software and train employees.
• Proficient with basic computer software (Word, Sheets, Excel, Xero, etc.).
• Preferred customer service experience of 1-2 years.
• Preferred knowledge of pickleball community and gameplay.

Responsibilities

• Understand all membership offerings and ways to play at The Picklr.
• Run/train staff to run all core programs at The Picklr.
• Operate club software programs (Playbypoint, Aircall, Hubspot, Wingfield, SWISH).
• Communicate with club manager, coaches, ambassadors, and front desk staff.
• Assist with club cleaning and maintenance.
• Complete assigned trainings on time.
• Meet with the club manager regularly to ensure club goals are met.

Skills

Customer service

Communication

Program scheduling

Staff training

Software learning

Problem solving

Tools

Playbypoint

Aircall

Hubspot

Wingfield

SWISH

Job description

Assistant Club Manager - Picklr Cronulla

The Picklr is positioned to be one of the most influential voices in pickleball and is already the industry leader of indoor clubs in the USA. Pickleball is the fastest-growing sport in the world, and The Picklr is meeting the demand for the ultimate pickleball experience with an inspiring, athlete-driven brand. The Picklr Australia and New Zealand opened its first venue in Cronulla, NSW, in mid 2026, offering Sydney-based pickleball players the first opportunity to experience The Picklr’s premium pickleball facilities downunder. With the Picklr ANZ's second site currently under construction, Pickr will be opening up to 50 premium indoor pickleball clubs across the region in the coming years. If you’re ready to work hard and play hard, come and join our team.

Position Overview

The Assistant Club Manager position will aid the Club Manager with day-to-day operations, programming, and customer service. The goal of this role is to allow the Club Manager to focus on the larger picture (Membership sales, scheduling programs in advance, private event sales, etc.) while the assistant handles the daily tasks such as running of programs and customer service.

Overall Responsibilities

• Understands all membership offerings and ways to play at The Picklr
• Understands and is able to run/train staff to run all core programs at The Picklr
• Proficient with all club software programs (Playbypoint, Aircall, Hubspot, Wingfield, SWISH, etc.)
• Communicate with club manager, coaches, ambassadors, and front desk staff
• Assist with club cleaning and maintenance
• Complete assigned Trainings on time
• Meet with the club manager regularly to ensure club goals are being met

Qualifications

• Ability to effectively and clearly explain memberships and programming offerings at The Picklr
• Ability to communicate effectively with team members, management and corporate team
• Ability to organise and create program calendars and schedules
• Ability to handle multiple tasks simultaneously and maintain composure under pressure in a fast-paced environment
• Ability to learn new software and train employees
• Proficient with basic computer software (Word, Sheets, Excel, Xero, etc.)
• Preferred customer service experience of 1-2 years
• Preferred knowledge of pickleball community and gameplay

Certifications

• First Aid / CPR / AED
• RSA
• Police Check
• WWCC
• The Picklr Corporate Certification (upon hire)