Assistant Club Manager - Picklr Cronulla

Everi Pty; Sutherland Shire Council; Sur place; AUD 50 000 - 70 000; Plein temps

Résumé du poste

The Picklr Australia and New Zealand opened its first venue in Cronulla, NSW, and plans to expand with premium indoor pickleball clubs across the region. The Assistant Club Manager helps the Club Manager with daily operations, programming and top-notch customer service to support membership growth and event programming.

You will run daily programs, train staff on core offerings, and coordinate with the front desk and coaches.

Qualifications

• Experience in customer service or hospitality preferred.
• Ability to explain memberships and programming clearly.
• Experience creating program calendars and schedules.

Responsabilités

• Assist Club Manager with day-to-day operations.
• Run core programs and deliver excellent customer service.
• Create programming schedules and manage staff training.
• Coordinate with coaches, ambassadors and front desk staff.
• Help with club cleaning, maintenance and training completions.
• Meet with Club Manager regularly to review goals.

Connaissances

Customer service

Communication

Program scheduling

Staff training

Multitasking

Problem solving

Team collaboration

Organisational skills

Formation

Sports Management / Business Degree

Outils

Playbypoint

Aircall

HubSpot

Wingfield

SWISH

Excel

Sheets

Word

Xero

Description du poste

Company Overview

The Picklr is positioned to be one of the most influential voices in pickleball and is already the industry leader of indoor clubs in the USA. Pickleball is the fastest-growing sport in the world, and The Picklr is meeting the demand for the ultimate pickleball experience with an inspiring, athlete-driven brand. The Picklr Australia and New Zealand opened its first venue in Cronulla, NSW, in mid 2026, offering Sydney-based pickleball players the first opportunity to experience The Picklr’s premium pickleball facilities downunder. With the Picklr ANZ's second site currently under construction, Pickr will be opening up to 50 premium indoor pickleball clubs across the region in the coming years. If you’re ready to work hard and play hard, come and join our team.

Position Overview

The Assistant Club Manager position will aid the Club Manager with day-to-day operations, programming, and customer service. The goal of this role is to allow the Club Manager to focus on the larger picture (Membership sales, scheduling programs in advance, private event sales, etc.) while the assistant handles the daily tasks such as running of programs and customer service.

Overall Responsibilities

• Understands all membership offerings and ways to play at The Picklr
• Understands and is able to run/train staff to run all core programs at The Picklr
• Proficient with all club software programs (Playbypoint, Aircall, Hubspot, Wingfield, SWISH, etc.)
• Provide excellent customer service
• Create programming schedules
• Communicate with club manager, coaches, ambassadors, and front desk staff
• Assist with club cleaning and maintenance
• Complete assigned Trainings on time
• Meet with the club manager regularly to ensure club goals are being met

Qualifications

• Ability to effectively and clearly explain memberships and programming offerings at The Picklr
• Ability to communicate effectively with team members, management and corporate team
• Ability to organise and create program calendars and schedules
• Ability to handle multiple tasks simultaneously and maintain composure under pressure in a fast-paced environment
• Ability to learn new software and train employees
• Proficient with basic computer software (Word, Sheets, Excel, Xero, etc.)
• Handle basic operations (Cleaning, Stocking, Reordering, etc)
  • Preferred customer service experience of 1-2 years
  • Preferred knowledge of pickleball community and gameplay

Certifications

• First Aid / CPR / AED
• RSA
• Police Check
• WWCC
• The Picklr Corporate Certification (upon hire)

Essential Requirements

• First Aid Certificate
• Current Provide/Perform CPR
• National Police / Criminal History Check
• Working with Children / Working with Vulnerable People Check

Desirable Criteria

• Sports Management / Business Degree
• Drivers Licence