Assistant Cellar Door Manager

Work Initiatives; Maitland; On-site; AUD 65,000 - 85,000; Full time

Job summary

Work Initiatives is seeking a motivated cellar door supervisor to lead daily operations at Tulloch Wines’ Cellar Door Sales. You will mentor staff, drive sales, and ensure excellent guest experiences. The role covers stock control, tastings, rostering, and event support with some travel for offsite duties.

Required are RSA certification, strong wine knowledge, and proficiency in CRM, MS Office, and booking platforms. Weekend work and a valid Australian work right are essential.

Qualifications

• RSA certification and wine service experience are essential.
• Experience in cellar door or hospitality management is required.
• Strong sales, marketing and customer service skills are a must.

Responsibilities

• Oversee day-to-day cellar door operations and staff performance.
• Lead tastings, rosters, and training for new staff.
• Maintain stock accuracy, orders and deliveries, reporting issues.
• Manage customer experiences, events and offsite activities as needed.
• Ensure health and safety compliance and proper liquor licensing records.

Skills

Sales & marketing

Customer service

Staff leadership

Stock control

Roster management

Event coordination

CRM usage

Microsoft Office

Booking platforms

Ecommerce basics

Education

RSA certification

WSET Level 1

Tools

Rezdy

CRM systems

POS systems

MS Office Suite

Job description

This is an amazing opportunity for a motivated individual looking for a career trajectory in the wine industry.

A full-time position, this role will require a broad range of wine industry sales and marketing skills, supported by mentoring from seasoned professionals at one of the Hunters most awarded Cellar Doors.

Working alongside our Cellar Door Manager (CDM), you will be responsible for delighting visitors to the Cellar Door as well as effectively contribute to the overall management of the Tulloch Wines cellar door sales facility and its profitability.

Job Description:

You will be responsible for the supervision and maintenance of the day-to-day operation of the Tulloch Cellar Door Sales (CDS), including:

• Sales and customer service and ensuring the Cellar Door and its staff are always well presented and operating at their highest capabilities.
• Stock maintenance and stock takes. Ensure stock takes are completed as directed (minimum monthly) and liaise and communicate with the CEO and/or Financial Controller about any stock issues or discrepancies. Develop systems that ensure any stock movements are accurately recorded and reported.
• General maintenance of the Cellar Door facility and its grounds.
• Administration and accurate record keeping of all daily sales figures.
• Manage a working relationship with CDM and staff and lead them by example. Conduct group or private tastings and ensure there is a workable roster for these tastings.
• Assist with the maintenance of accurate and professional records of stock orders, deliveries, requests etc. and that deliveries and orders are attended to efficiently and professionally.
• Ensure the cellar door is always well organised and clean.
• Maintain, observe and ensure all staff in the Cellar Door carry out their roles according to Work Health & Safety standards.
• Maintain, observe and ensure all staff in the Cellar Door hold the correct and legally required certification for the Responsible Service of Alcohol and maintain a record of these qualifications for all staff.
• Assist as required with offsite events – both Member and consumer events as required. This can include the preparation to attend, as well as working at these events as well as the wrap-up of each event. Will involve some light travel.
• Coordinate staff training for new employees at Tulloch Cellar Door and ensure that current staff maintain and grow their knowledge.
• In conjunction with the CDM, create a staff roster to ensure appropriate staffing levels at all times.
• Participate in successful collaboration with corporate customers and deliver a variety of tasting experiences both on-site and off-site. Will involve light travel.
• Ordering of consumables required for Cellar Door and Cellar Door Tasting Experiences.
• Manage the relationship with third party organisations and facilitate corporate client activities as required. May involve light travel.
• Experience with setting sales targets and motivating the team to regularly reach these is essential.

This position requires someone with a special talent and charisma, who genuinely enjoys delivering exceptional customer experiences. You must be customer centric, driven, friendly, agile, pragmatic, a problem solver with a can-do attitude, have hospitality experience and an exemplary work ethic. These are just some of the personal assets you will need to be the successful candidate to join our fast-paced team.

Minimum 2-3 years of cellar door or hospitality management experience required.

RSA is a must as is the need to be flexible, committed and dedicated to building your career in the wine industry.

Strong wine knowledge including an understanding of the winemaking processes essential. WSET Level 1 or equivalent wine qualification preferred.

Must have strong proficiency across many MS Office programs and have some concept of ecommerce, digital marketing capabilities and CRM. Experience with Rezdy or similar an advantage

Experience with POS systems essential. Proficiency in booking platforms (Rezdy preferred), CRM systems, and MS Office Suite required.

Salary commensurate with experience. Weekend work required.

Must have legal right to work in Australia. Valid driver's licence required for offsite events and client visits.