Cellar Door Team Lead: Wine Sales & Guest Experience

Tulloch Wines; Pokolbin; On-site; AUD 65,000 - 90,000; Full time

Job summary

Tulloch Wines is seeking a motivated individual for a rewarding career trajectory in the wine industry. In this full-time role, you will contribute to cellar door sales and marketing, supported by experienced mentors at a renowned Hunter Valley winery.

Working with the Cellar Door Manager, you will delight visitors, manage day-to-day CDS operations, and help drive profitability through exceptional service, stock control, and event tastings. Weekend work is required.

Qualifications

• Minimum 2–3 years of cellar door or hospitality management experience.

Responsibilities

• Supervise the day-to-day operation of the Tulloch Cellar Door Sales (CDS).
• Lead sales and customer service to keep the Cellar Door well presented and operating at peak performance.
• Maintain stock with monthly takes and report discrepancies to senior management.
• Admin daily sales figures and ensure accurate record keeping.
• Coordinate staff rosters and lead tastings both on-site and off-site.
• Assist with stock orders, deliveries and liaise with third parties.
• Ensure WH&S compliance and that staff hold RSA and required certifications.
• Support off-site events, including setup, attendance and wrap-up.

Skills

Sales & marketing

Stock management

Customer service

Leadership / rostering

CRM proficiency

MS Office

Ecommerce knowledge

POS systems

Event coordination

Tools

Rezdy

CRM systems

MS Office Suite

Job description

Tulloch Wines is seeking a motivated individual for a rewarding career trajectory in the wine industry. In this full-time role, you will contribute to cellar door sales and marketing, supported by experienced mentors at a renowned Hunter Valley winery.

Working with the Cellar Door Manager, you will delight visitors, manage day-to-day CDS operations, and help drive profitability through exceptional service, stock control, and event tastings. Weekend work is required.