Cellar Door Sales Assistant (Hunter Valley)

De Bortoli Wines; Newcastle; On-site; AUD 42,000 - 52,000; Part time

Job summary

De Bortoli Wines in the Hunter Valley is seeking a friendly Casual Cellar Door and Hospitality Assistant to join our busy team. You will deliver memorable guest experiences, lead wine tastings, promote our range and help drive cellar door sales with a warm, knowledgeable approach.

You’ll work weekends and events, assist with beverages, boards, and stock management, and maintain a clean, inviting space that reflects our family-owned winery ethos.

Qualifications

• Customer service experience in hospitality is valued.
• Friendly, energetic and reliable attitude with strong communication.

Responsibilities

• Host wine tastings and introduce visitors to our range.
• Prepare and serve cocktails, wines and other beverages.
• Prepare and present cheese, charcuterie and grazing boards.
• Deliver warm, attentive customer service to maintain an inviting atmosphere.
• Participate in busy weekends, local markets and special events.
• Process sales and EFTPOS transactions and respond to customer inquiries.
• Assist with cellar door operations including stock replenishment and opening/closing procedures.

Skills

Customer service

Hospitality

Job description

Cellar Door Sales Assistant (Hunter Valley)

Located in the heart of the Hunter Valley, De Bortoli Wines offers more than just a traditional cellar door experience.

Our Hunter Valley Cellar Door is a vibrant, warm and ever-active environment. It invites visitors to discover an extensive range of wines from across our estates. From our premium fortified wines to our iconic Noble One, our cellar door is the destination for wine lovers to taste, explore and connect.

As a proud family-owned Australian wine business, we are passionate about sharing our winemaking story, celebrating great wine and food, and creating lasting impressions for every visitor.

About the Role

We are looking for a friendly, energetic and enthusiastic Casual Cellar Door and Hospitality Assistant to join our Hunter Valley team.

In this hands-on role, you will create inviting and memorable experiences for our visitors by delivering excellent customer service, conducting wine tastings and sharing your knowledge of our wines. You will play an important role in promoting our wine range, recommending products to customers and driving cellar door sales.

Your day-to-day responsibilities will include:

• Hosting engaging wine tastings and introducing visitors to our extensive range of wines.
• Preparing and serving a variety of cocktails, wines and other beverages.
• Preparing and presenting cheese, charcuterie and grazing boards.
• Delivering warm, attentive customer service to maintain our inviting atmosphere.
• Being involved in our busy weekends, local markets and special events.
• Processing sales and EFTPOS transactions, responding to customer enquiries and maintaining a clean, organised and inviting environment.
• You will also assist with general cellar door operations including stock replenishment, maintaining displays and completing opening and closing procedures.

About You

You are a personable and reliable individual who enjoys working with people and takes pride in delivering exceptional customer experiences. You bring a positive, hands-on attitude, strong communication skills, a willingness to learn and a genuine passion for hospitality. You can work both independently and as part of a team, and be available for weekend shifts. You thrive in a busy and social environment and have a natural ability to connect with customers.

Previous cellar door experience or extensive wine knowledge is not essential. We value enthusiasm, personality and a willingness to learn, and we're happy to help you develop your wine knowledge along the way.

Become part of a proud, family-owned business where no two days are the same. You will enjoy a dynamic hospitality role, share your passion for great wine, and work alongside a supportive team.