Cellar Door Host

Tahbilk Winery; Nagambie; On-site; AUD 28,000 - 39,000; Full time

Benefits offered by this job

Wine knowledge training

Staff discounts

Job summary

Tahbilk Winery in Nagambie, Victoria, is seeking a friendly Cellar Door Host to deliver warm, professional service and memorable guest experiences. You’ll guide wine tastings, assist with retail sales, and work closely with our hospitality team to ensure guests feel welcome from arrival to departure.

Prior hospitality or tourism experience is valued, with a passion for wine and regional tourism. Availability for weekdays, weekends and peak periods is preferred; training and staff discounts are

Qualifications

• Experience in hospitality, customer service or tourism.
• Friendly, engaging and professional manner with strong communication.
• Confident speaking with individuals and groups.
• Basic computer skills and POS experience.
• Interest in wine and regional tourism.

Responsibilities

• Deliver warm, professional service from arrival to departure.
• Host wine tastings and share the Tahbilk story with confidence and enthusiasm.
• Create genuine connections that encourage guests to return and become lifelong advocates for the brand.
• Introduce guests to the Tahbilk Wine Club and promote our range of wines and experiences.
• Process retail sales accurately through our POS system.
• Work collaboratively across the hospitality, restaurant and events teams to ensure every guest enjoys a seamless experience.

Skills

Hospitality experience

Customer service

POS experience

Interpersonal skills

Wine knowledge

Tools

POS system

Cash handling

Job description

At Tahbilk Estate, hospitality is about more than selling wine - it's about creating genuine connections and memorable experiences.

As one of Australia's oldest family-owned wineries, with five generations of winemaking history, Tahbilk is a destination where guests can immerse themselves in exceptional wine, stunning surrounds, rich heritage and warm country hospitality. From our vineyards and winery to our restaurant, events and cellar door, every experience reflects our passion for welcoming people and sharing the best of our region.

We're looking for an enthusiastic Cellar Door Host who thrives on delivering outstanding customer service and enjoys creating experiences that guests will remember long after they've left.

About the Role

Whether you're guiding a wine tasting, recommending wines or simply making every guest feel welcome, you'll play an important role in representing the Tahbilk brand and delivering exceptional hospitality every day. As a Cellar Door Host, you'll be part of a passionate hospitality team dedicated to delivering premium guest experiences.

You will be responsible for:

• Delivering warm, professional and engaging service from the moment guests arrive until they depart.
• Hosting memorable wine tastings while sharing the Tahbilk story with confidence and enthusiasm.
• Creating genuine connections that encourage guests to return and become lifelong advocates for the brand.
• Introducing guests to the Tahbilk Wine Club and promoting our range of wines and experiences.
• Processing retail sales accurately through our POS system.
• Working collaboratively across the hospitality, restaurant and events teams to ensure every guest enjoys a seamless experience.

About You

You're someone who genuinely enjoys looking after people and understands that great hospitality is about making every interaction feel personal.

You’ll bring:

• Previous experience in hospitality, customer service or tourism (cellar door experience is advantageous but not essential).
• A naturally friendly, engaging and professional manner.
• Confidence speaking with individuals and groups.
• A positive attitude and the ability to remain calm and organised during busy periods.
• Basic computer and POS experience.
• A genuine interest in wine, food and regional tourism.
• Availability to work weekdays, weekends, public holidays and peak trading periods.

What We Offer

• Comprehensive training in wine knowledge, service standards and the Tahbilk story.
• A monthly roster to help you maintain work-life balance.
• Staff discounts across the Tahbilk Group wine portfolio.

Why Join Tahbilk?

At Tahbilk, we believe great hospitality is personal.

It's welcoming guests as though they're visiting your home. It's sharing stories with passion, anticipating needs before they're asked, and creating experiences that leave a lasting impression.

If you're passionate about hospitality, love meeting new people and enjoy being part of a team that takes pride in delivering exceptional guest experiences, we'd love to hear from you.

Prospective candidates will be required to complete an online psychometric assessment as part of the recruitment process.

The Tahbilk Group is an Equal Opportunity Employer and welcomes applications from people of all backgrounds.