Assistant Branch Manager - Smeaton Grange Caravan & Rv Industry

Mountleap & Company; Sydney; On-site; AUD 65,000 - 90,000; Full time

Benefits offered by this job

Competitive pay

Incentives

Leadership development

Career progression

National leadership

Growth opportunities

Job summary

Mountleap & Company is seeking an Assistant Branch Manager for its Smeaton Grange Branch in NSW. The role suits an experienced retail, automotive or customer service leader aiming to grow towards a Branch Manager position.

You will report to the Branch Manager and drive branch operations, team leadership, customer experience, and sales support to ensure strong performance. Weekend availability is expected.

Qualifications

• Experience leading teams in retail, automotive, caravan or customer-focused sectors.
• Ability to work weekends as part of a leadership roster.
• Proven track record in delivering strong customer service and sales support.

Responsibilities

• Support Branch Manager in day-to-day operations and lead branch team.
• Coordinate with Sales, Customer Service, Delivery and Head Office.
• Assist in achieving branch sales, operations and customer satisfaction targets.
• Oversee showroom management and showroom displays.

Skills

Leadership

Customer service

Team coaching

CRM tools

Retail operations

Communication

Problem solving

Tools

CRM systems

Job description

Assistant Branch Manager - Smeaton Grange Caravan & RV Industry

Mountleap & Company is partnering with a leading national business in the Caravan & RV industry to appoint an Assistant Branch Manager for its Smeaton Grange Branch.

This is an excellent opportunity for an experienced retail, automotive or customer service leader who is looking to broaden their management experience and develop towards a Branch Manager position.

Reporting directly to the Branch Manager, you will play a key role in branch operations, team leadership, customer experience, showroom management and sales support, ensuring the branch consistently delivers outstanding business performance.

About the Opportunity

Mountleap & Company is partnering with a leading national business in the Caravan & RV industry to appoint an Assistant Branch Manager for its Smeaton Grange Branch.

This is an excellent opportunity for an experienced retail, automotive or customer service leader who is looking to broaden their management experience and develop towards a Branch Manager position.

Reporting directly to the Branch Manager, you will play a key role in branch operations, team leadership, customer experience, showroom management and sales support, ensuring the branch consistently delivers outstanding business performance.

Key Responsibilities

Branch Operations

• Support the Branch Manager in the day-to-day operation of the branch.
• Coordinate effectively with Sales, Customer Service, Delivery and Head Office teams.
• Assist in achieving branch sales, operational and customer satisfaction objectives.
• Maintain a safe, organised and professional working environment.

• Provide day-to-day leadership, coaching and support to branch team members.
• Assist with onboarding, training and performance development.
• Foster a positive, accountable and customer-focused culture.
• Act as Branch Manager during periods of leave or absence.

Customer Experience

• Deliver an exceptional customer experience throughout the purchasing journey.
• Professionally resolve customer enquiries and escalated issues.
• Ensure every customer interaction reflects the company's service standards.

• Assist with the planning and execution of caravan shows and promotional events.
• Coordinate display vehicle preparation, transport, setup and pack-down.
• Represent the business professionally at exhibitions and community events.

• Introduce and promote Paint Protection products to customers purchasing new caravans.
• Clearly communicate product value and benefits.
• Support the branch in achieving accessory and protection product sales targets.

• Assist with sales documentation and compliance requirements.
• Coordinate customer delivery schedules with internal departments.
• Ensure accurate completion of finance, registration and delivery paperwork.

About You

• Previous leadership or supervisory experience in retail, automotive, caravan, hospitality or other customer-focused industries.
• Strong organisational and operational management skills.
• Excellent communication and interpersonal abilities.
• A hands-on leadership style with the ability to motivate and support a team.
• Strong problem-solving and decision-making capability.
• High attention to detail and administrative accuracy.
• A passion for delivering outstanding customer service.
• Good computer skills and experience using CRM or business management systems.
• Flexibility to work weekends as part of a retail leadership roster.

Previous experience within the Caravan or RV industry is advantageous but not essential. Candidates from automotive dealerships, retail management, outdoor lifestyle products or similar industries are strongly encouraged to apply.

What's on Offer

• Competitive salary package plus superannuation.
• Performance incentive opportunities.
• Structured leadership development and mentoring.
• Clear career progression pathway towards Branch Manager.
• Supportive national leadership team.
• Opportunity to join one of Australia's fastest-growing Caravan & RV businesses.
• Stable, long-term career with genuine growth opportunities.

About Mountleap & Company

Mountleap & Company is a strategy, talent and organisational consulting firm dedicated to helping businesses build exceptional leadership teams and achieve sustainable business growth. We partner with leading organisations across Australia to identify, attract and develop high-performing professionals.

Why Join This Opportunity?

This role offers far more than day-to-day branch support. It is designed for someone who is passionate about leadership, enjoys working with people, and wants to build a long-term management career within a growing national organisation.

You will gain hands-on exposure to every aspect of branch management while working alongside experienced leaders who are committed to your professional development.

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Assistant Branch Manager - Smeaton Grange Caravan & RV Industry • Sydney, NSW, AU