Service Manager [Geelong]

Snowy River Caravans; Geelong; On-site; AUD 90,000 - 120,000; Full time

Benefits offered by this job

Employee Assistance Program (Sonda)

Supportive team environment

Diverse and friendly workplace

Job summary

Snowy River Caravans is seeking an experienced Service Manager to lead the day-to-day operations of our Service Centre in Geelong. You will manage workshop activities, technicians and support staff, driving productivity, quality and customer satisfaction while safeguarding financial performance.

You will demonstrate strong leadership, planning and KPI focus, with a customer-centric approach and hands-on involvement in repairs, warranty work and pre-delivery checks to ensure top quality for every

Qualifications

• Previous experience as a Service Manager, Workshop Manager or similar.
• Caravan, RV, automotive or related industry experience highly regarded
• Strong leadership, coaching and team development skills
• Excellent customer service and communication skills
• Strong planning, scheduling and organisational capability
• Commercial awareness with experience managing KPIs and financial performance
• Strong problem-solving and decision-making skills
• Good computer skills, including Microsoft Outlook, Word and Excel
• Current driver's licence
• Caravan towing experience highly regarded

Responsibilities

• Lead the daily operations of the Service Centre
• Schedule and allocate work across technicians to maximise productivity
• Lead, coach and develop technicians and support staff
• Monitor workshop workflow, productivity and job completion
• Manage customer enquiries, updates, complaints and escalations
• Ensure customers are kept informed of repair progress, costs and completion times
• Conduct quality control checks and minimise rework
• Ensure warranty repairs and pre-delivery work meet OEM and company quality standards
• Monitor parts requirements and stock availability to minimise delays
• Manage departmental costs, revenue and overall profitability
• Drive KPIs including labour sales, parts sales, productivity, efficiency and gross profit
• Ensure compliance with workplace health, safety and industry requirements
• Oversee final vehicle preparation and quality prior to customer delivery

Skills

Leadership

Coaching

Customer service

Planning

Scheduling

Organisational capability

Commercial awareness

Problem solving

Decision making

Communication

Driver's licence

Caravan towing experience

Tools

Microsoft Outlook

Microsoft Word

Microsoft Excel

Job description

• Lead the Service Centre, Drive Performance, Deliver Exceptional Customer Service
• Work for a leading Australian caravan/RV manufacturer

Our Company:

At Snowy River Caravans, we pride ourselves on delivering an unforgettable experience to our customer through the prestigious products and exceptional quality we offer. Being a part of a global company, we are experiencing a substantial level of rapid growth as we embark on this journey to become a top leader in the industry. From humble beginnings, we have built a strong and passionate team that supports us in the planning for future development.

The Role:

We are seeking an experienced and motivated Service Manager to lead the day-to-day operations of our Service Centre. This is a hands-on leadership role responsible for managing workshop operations, technicians and support staff while driving productivity, quality, customer satisfaction and financial performance. You will play a key role in ensuring every vehicle is completed efficiently, safely and to the highest quality standards.

Key responsibilities include:

• Lead the daily operations of the Service Centre
• Schedule and allocate work across technicians to maximise productivity
• Lead, coach and develop technicians and support staff
• Monitor workshop workflow, productivity and job completion
• Manage customer enquiries, updates, complaints and escalations
• Ensure customers are kept informed of repair progress, costs and completion times
• Conduct quality control checks and minimise rework
• Ensure warranty repairs and pre-delivery work meet OEM and company quality standards
• Monitor parts requirements and stock availability to minimise delays
• Manage departmental costs, revenue and overall profitability
• Drive KPIs including labour sales, parts sales, productivity, efficiency and gross profit
• Ensure compliance with workplace health, safety and industry requirements
• Oversee final vehicle preparation and quality prior to customer delivery

You will need to demonstrate

• Previous experience as a Service Manager, Workshop Manager or similar
• Caravan, RV, automotive or related industry experience highly regarded
• Strong leadership, coaching and team development skills
• Excellent customer service and communication skills
• Strong planning, scheduling and organisational capability
• Commercial awareness with experience managing KPIs and financial performance
• Strong problem-solving and decision-making skills
• Good computer skills, including Microsoft Outlook, Word and Excel
• Current driver's licence
• Caravan towing experience highly regarded

You will get:

• Employee Assistance Program [Sonda]
• Supportive team environment
• Diverse and friendly working environment where you will be treated with dignity, courtesy and respect

The above position is open only to applicants who have a current right to work in Australia. Applicants who do not have a current right to work In Australia will unfortunately not be considered and are respectfully asked not to apply.

At Snowy River Caravans we are committed to fostering diversity, inclusion, and equity. While our journey is ongoing, our shared goal is to create an environment where every individual is respected and valued. We are a community that recognises the strength of diversity.