Assistant Account Manager- Sydney for a Packaging Multinational Organisation

Michael Page Australia; Sydney; Hybrid; AUD 75,000 - 80,000; Full time

Benefits offered by this job

Bonus incentives

Remote work setup

Car allowance

Job summary

Michael Page Australia is seeking an Account Manager to support customers in the packaging sector. You will manage accounts, deliver technical support, and train distributors and end users across sites.

This role offers a flexible remote/home office setup, requires regular travel to customer and distributor sites, and opportunities to drive business growth with a leading sustainable packaging provider.

Qualifications

• Experience in account management, customer service, technical support or business development within industrial, manufacturing, engineering, packaging or related sectors.

Responsibilities

• Provide technical support, troubleshooting and servicing of packaging equipment across customer and distributor sites.
• Develop strong relationships with distributors and end users, delivering product training and ongoing support.
• Conduct site visits, installations and product trials to ensure customers maximise the value of their packaging systems.
• Identify opportunities to grow existing accounts and increase product adoption within the customer base.
• Maintain accurate CRM records, monitor equipment performance and manage spare parts availability.
• Collaborate with internal and external stakeholders to deliver customised packaging projects and achieve business growth objectives.

Skills

Account management

Customer service

Technical support

Business development

Job description

• Join a global leader in sustainable packaging with strong career growth.
• Work with a global MNC in a remote working set up.

About Our Client

The organisation is a globally recognised provider of sustainable packaging solutions, helping businesses across e-commerce, logistics and industrial sectors reduce their environmental impact through innovative paper-based packaging systems. With a strong international presence and a reputation for product innovation, they offer employees the opportunity to work in a growth-focused environment where sustainability, customer partnerships and career development are at the forefront.

Job Description

• Provide technical support, troubleshooting and servicing of packaging equipment across customer and distributor sites.
• Develop strong relationships with distributors and end users, delivering product training and ongoing support.
• Conduct site visits, installations and product trials to ensure customers maximise the value of their packaging systems.
• Identify opportunities to grow existing accounts and increase product adoption within the customer base.
• Maintain accurate CRM records, monitor equipment performance and manage spare parts availability.
• Collaborate with internal and external stakeholders to deliver customised packaging projects and achieve business growth objectives.

The Successful Applicant

• Previous experience in account management, customer service, technical support or business development within industrial, manufacturing, engineering, packaging or related sectors.
• Mechanically minded with strong problem-solving skills and the ability to troubleshoot technical equipment issues.
• Excellent communication and relationship-building skills, with confidence engaging customers, distributors and stakeholders at all levels.
• Self-motivated and organised, with the ability to manage a territory, prioritise site visits and work autonomously.
• Commercially aware with a proactive approach to identifying opportunities to grow existing customer accounts.
• Holds a valid driver's licence and is comfortable travelling regularly to customer and distributor sites.

What's on Offer

• Annual base salary between $75,000 and $80,000 AUD + Super annuation.
• Car allowance upto 18,000 AUD Per annum.
• Bonus incentives based on performance.
• Flexible remote/ home office working set up