Key Account Manager

Drake International; City of Melbourne; Remote; AUD 130.000 - 135.000; Vollzeit

Benefits dieser Stelle

Car allowance

Superannuation

Zusammenfassung

Drake International is seeking a senior sales-driven professional to strengthen customer relationships and drive growth across Australia and New Zealand, reporting to the Sales & Marketing Manager. The role emphasizes delivering exceptional service, promoting solutions, and expanding market share both domestically and internationally.

The position requires extensive travel within Melbourne, interstate monthly, and NZ twice a year, with a permanent work-from-home setup and a car and valid licence

Qualifikationen

• Demonstrated record of achieving sales targets and delivering sustainable revenue growth.
• Experience in sales, account management and customer relationship management.
• Strong ability to understand technical concepts and communicate product solutions effectively to customers.
• Excellent communication, negotiation and stakeholder management skills.
• Strong commercial acumen and ability to identify new business opportunities, understand market trends and monitor competitor activity.
• Proactive, solutions-focused and commercially driven; strong problem-solving, organisation and time-management skills.
• Ability to influence and collaborate cross-functionally with Sales, Customer Service, Production, Technical, Supply Chain and R&D.

Aufgaben

• Drive sales growth by identifying new business opportunities and promoting company products and solutions.
• Manage day-to-day customer relationships across sales, technical, quality and service requirements to achieve agreed sales targets.
• Proactively manage customer orders and work cross-functionally to achieve 100% DIFOT (Delivered In Full, On Time).
• Act as the key liaison between customers and internal teams, including Customer Service, Production, Technical and Supply Chain.
• Understand customer requirements and provide tailored product, technical and commercial solutions.
• Collaborate with R&D to identify opportunities for product development and enhanced customer solutions.
• Gather and communicate customer and market feedback to support product, service and operational improvements.
• Monitor competitor activity, pricing, product availability and technical developments to identify market opportunities.
• Prepare sales forecasts, reports and market intelligence to support business planning and growth.
• Manage and resolve customer complaints, coordinating with internal teams to ensure timely and effective outcomes.
• Represent the company at customer meetings, industry events and site visits.

Kenntnisse

Sales targets

Account management

Customer relationships

Technical communication

Communication

Negotiation

Cross-functional collaboration

Commercial acumen

Market awareness

Proactivity

Solution-focused

Ausbildung

Business, Commerce, Science, Supply Chain degree

Jobbeschreibung

$130K - $135K + SUPER + CAR ALLOWANCE
PERMANENT ROLE | WORK FROM HOME | MUST HAVE A CAR AND CURRENT DRIVER'S LICENCE
EXTENSIVE TRAVEL IS REQUIRED WITHIN MELBOURNE; INTERSTATE ONCE A MONTH; NZ TWICE A YEAR

ROLE

Our client delivers innovative and sustainable BOPP and CPP film packaging solutions. Reporting to the Sales & Marketing Manager, working within a team, this role is responsible for strengthening customer relationships, driving sales growth and delivering exceptional service. A key focus is generating incremental sales across existing and new customers to support the company's growth ambitions and expand market share across Australia and New Zealand.

KEY RESPONSIBILTIES

• Drive sales growth by identifying new business opportunities and promoting company products and solutions.
• Manage day-to-day customer relationships across sales, technical, quality and service requirements to achieve agreed sales targets.
• Proactively manage customer orders and work cross-functionally to achieve 100% DIFOT (Delivered In Full, On Time).
• Act as the key liaison between customers and internal teams, including Customer Service, Production, Technical and Supply Chain.
• Understand customer requirements and provide tailored product, technical and commercial solutions.
• Collaborate with R&D to identify opportunities for product development and enhanced customer solutions.
• Gather and communicate customer and market feedback to support product, service and operational improvements.
• Monitor competitor activity, pricing, product availability and technical developments to identify market opportunities.
• Prepare sales forecasts, reports and market intelligence to support business planning and growth.
• Manage and resolve customer complaints, coordinating with internal teams to ensure timely and effective outcomes.
• Represent the company at customer meetings, industry events and site visits.

KEY REQUIREMENTS

• Degree in Business, Commerce, Science, Supply Chain or related discipline.
• Demonstrated record of achieving sales targets and delivering sustainable revenue growth.
• Demonstrated experience in sales, account management and customer relationship management, preferably within manufacturing, packaging or technical products.
• Strong ability to understand technical concepts and communicate product solutions effectivelyto customers.
• Excellent communication, negotiation and stakeholder management skills, with the ability to work effectively across customers and internal teams.
• Strong commercial acumen, including the ability to identify new business opportunities, understand market trends and monitor competitor activity.
• Proactive, solutions-focused and commercially driven, with strong problem-solving, organisation and time-management skills.
• Ability to influence and collaborate cross-functionally, working effectively with Sales, Customer Service, Production, Technical, Supply Chain and R&D teams.

Our Commitment to Diversity and Inclusion

At Drake, we are committed to fostering diversity, inclusion, and equity. While our journey is ongoing, our shared goal is to create an environment where every individual is respected and valued. We are a community that recognises the strength of diversity.

Right to Work

The above position is open only to applicants who have a current right to work in Australia. Applicants who do not have a current right to work In Australia will unfortunately not be considered and are respectfully asked not to apply.