Assistant Account Manager

Michael Page; Sydney; Remote; AUD 75,000 - 80,000; Full time

Benefits offered by this job

Car allowance

Bonus incentives

Flexible remote/home office

Job summary

Michael Page is seeking an Account Manager for a world-leading sustainable packaging business based in Australia. You will drive growth by managing distributor and end-user accounts, providing technical support, delivering training, and identifying opportunities to expand product adoption.

The role involves site visits, CRM management, and close collaboration with stakeholders to achieve business growth. A valid driver’s licence and regular travel to customer sites are required.

Qualifications

• Experience in account management, customer service, or technical support within industrial, manufacturing, packaging or related sectors.
• Mechanically minded with problem-solving skills and ability to troubleshoot equipment.
• Excellent communication and relationship-building skills, comfortable engaging customers and distributors.
• Self-motivated, organised, able to manage a territory and travel regularly.
• Commercially aware with proactive approach to growing existing accounts.
• Holds a valid driver’s licence and is comfortable travelling regularly to sites.

Responsibilities

• Provide technical support, troubleshooting and servicing of packaging equipment across customer and distributor sites.
• Develop strong relationships with distributors and end users, delivering product training and ongoing support.
• Conduct site visits, installations and product trials to ensure customers maximise value of packaging systems.
• Identify opportunities to grow existing accounts and increase product adoption within the customer base.
• Maintain accurate CRM records, monitor equipment performance and manage spare parts availability.
• Collaborate with internal and external stakeholders to deliver customised packaging projects and grow the business objectives.

Skills

Account management

Customer service

Technical support

Business development

Problem solving

Communication

Self-motivation

Territory management

Travel

Driver's license

Job description

Drive growth in the portfolio of distributor and end-user accounts, providing technical support, training and account development while driving growth for a world-leading sustainable packaging business.

The organisation is a globally recognised provider of sustainable packaging solutions, helping businesses across e-commerce, logistics and industrial sectors reduce their environmental impact through innovative paper-based packaging systems. With a strong international presence and a reputation for product innovation, they offer employees the opportunity to work in a growth-focused environment where sustainability, customer partnerships and career development are at the forefront.

Description

• Provide technical support, troubleshooting and servicing of packaging equipment across customer and distributor sites.
• Develop strong relationships with distributors and end users, delivering product training and ongoing support.
• Conduct site visits, installations and product trials to ensure customers maximise the value of their packaging systems.
• Identify opportunities to grow existing accounts and increase product adoption within the customer base.
• Maintain accurate CRM records, monitor equipment performance and manage spare parts availability.
• Collaborate with internal and external stakeholders to deliver customised packaging projects and achieve business growth objectives.

Profile

• Previous experience in account management, customer service, technical support or business development within industrial, manufacturing, engineering, packaging or related sectors.
• Mechanically minded with strong problem-solving skills and the ability to troubleshoot technical equipment issues.
• Excellent communication and relationship-building skills, with confidence engaging customers, distributors and stakeholders at all levels.
• Self-motivated and organised, with the ability to manage a territory, prioritise site visits and work autonomously.
• Commercially aware with a proactive approach to identifying opportunities to grow existing customer accounts.
• Holds a valid driver's licence and is comfortable travelling regularly to customer and distributor sites.

Job Offer

• Annual base salary between $75,000 and $80,000 AUD + Super annuation.
• Car allowance upto 18,000 AUD Per annum.
• Bonus incentives based on performance.
• Flexible remote/ home office working set up