Assistant Account Manager - Real Estate Admin & Growth Path

Local Group; Geelong; On-site; AUD 55,000 - 75,000; Full time

Job summary

Local Group in Geelong seeks an Assistant Account Manager / Customer Service to support real estate clients and tenants. You’ll keep bookings moving, confirm details with customers, and assist the service team with day-to-day admin in a busy, friendly environment.

You should be confident on the phone, well organised, and quick to learn new systems. Prior experience in real estate or trades admin is a plus, and there is ample room to grow into an Account Manager role.

Qualifications

• Excellent phone communicator with clear, friendly manner.
• Well organised with the ability to juggle tasks without dropping the ball.
• Takes ownership and follows tasks through to completion.
• Comfortable with computers and learning new systems.
• Experience in real estate, property management, trades admin or customer service is a plus.

Responsibilities

• Support the Account Managers with real estate agency clients and property managers.
• Follow jobs from start to finish: booking, keeping the tech on time, completion, invoicing and following up quotes.
• Call and text customers and tenants to confirm booking days and times.
• Keep job notes and updates accurate in ServiceM8.
• Follow up on quotes and keep agents in the loop.
• Answer calls and messages when the phones are busy.

Skills

Phone skills

Organization

Follow-through

Computer literacy

Real estate exp

Tools

ServiceM8

Job description

Local Group in Geelong seeks an Assistant Account Manager / Customer Service to support real estate clients and tenants. You’ll keep bookings moving, confirm details with customers, and assist the service team with day-to-day admin in a busy, friendly environment.

You should be confident on the phone, well organised, and quick to learn new systems. Prior experience in real estate or trades admin is a plus, and there is ample room to grow into an Account Manager role.