Assistant Account Manager

Local Group; Geelong; On-site; AUD 55,000 - 75,000; Full time

Job summary

Local Group in Geelong seeks an Assistant Account Manager / Customer Service to support real estate clients and tenants. You’ll keep bookings moving, confirm details with customers, and assist the service team with day-to-day admin in a busy, friendly environment.

You should be confident on the phone, well organised, and quick to learn new systems. Prior experience in real estate or trades admin is a plus, and there is ample room to grow into an Account Manager role.

Qualifications

• Excellent phone communicator with clear, friendly manner.
• Well organised with the ability to juggle tasks without dropping the ball.
• Takes ownership and follows tasks through to completion.
• Comfortable with computers and learning new systems.
• Experience in real estate, property management, trades admin or customer service is a plus.

Responsibilities

• Support the Account Managers with real estate agency clients and property managers.
• Follow jobs from start to finish: booking, keeping the tech on time, completion, invoicing and following up quotes.
• Call and text customers and tenants to confirm booking days and times.
• Keep job notes and updates accurate in ServiceM8.
• Follow up on quotes and keep agents in the loop.
• Answer calls and messages when the phones are busy.

Skills

Phone skills

Organization

Follow-through

Computer literacy

Real estate exp

Tools

ServiceM8

Job description

Assistant Account Manager / Customer Service | Local Group

About us

Local Group is a growing family of home service businesses across Geelong, Ballarat, the Bellarine and Melbourne's west. We cover plumbing, heating and cooling, electrical, roofing, garage doors and renovations, and we look after thousands of homeowners and real estate agencies every year. We're backed by a strong office team and we're growing fast.

The role

You'll work alongside our Account Managers to look after our real estate agency clients and keep their jobs moving. You'll also help our customer service team by confirming bookings with customers and tenants. It's a busy, varied role and suits someone who loves being organised and talking to people.

What you'll do

• Support the Account Managers with their real estate agency clients and property managers.
• Follow jobs from start to finish: booking, keeping the tech on time, completion, invoicing and following up quotes.
• Call and text customers and tenants to confirm booking days and times.
• Keep job notes and updates accurate in ServiceM8.
• Follow up on quotes and keep agents in the loop.
• Answer calls and messages when the phones are busy.

About you

• You're great on the phone and you're confident, friendly and clear.
• You're well organised and can juggle a lot without dropping the ball.
• You take ownership and follow things through.
• You're comfortable with computers and quick to learn new systems.
• Experience in real estate, property management, trades admin or customer service is a big plus, but it isn't essential.

What we offer

• A supportive, fun team in a growing business.
• Full training on our systems and processes.
• Real room to grow into an Account Manager role.