Asset Officer

MA MISSION AUSTRALIA; Toowoomba Regional; On-site; AUD 77,000 - 95,000; Full time

Benefits offered by this job

Not-for-profit salary packaging

Counselling services

Volunteer opportunities

Extra leave

Leave days off

Job summary

Mission Australia Housing in Toowoomba is seeking an Asset Officer to coordinate maintenance, inspections and contractor performance for safe, well‑maintained homes. You’ll balance site visits, problem solving and stakeholder engagement to deliver positive outcomes for residents.

The role requires experience in property maintenance or housing coordination, a trade qualification, and a current driver’s license. National police history and child/vulnerable person clearances are required.

Qualifications

• Experience in property maintenance, facilities, housing, asset management, or a similar coordination role.
• Trade qualification or relevant property/building industry experience.
• Experience within social housing, community housing, or tenancy-related services.
• Strong ability to identify, assess and prioritise maintenance issues with understanding of contractor management.
• Current driver's licence with no restrictions.
• National police history check and clearance to work with children/vulnerable people.

Responsibilities

• Coordinate and prioritise tenant maintenance requests, ensuring repairs are actioned efficiently and in line with service standards.
• Act as liaison between tenants, contractors, and internal teams with professional customer service.
• Monitor and manage maintenance work orders from start to finish with quality outcomes.
• Conduct property inspections and assess completed works for defects and compliance.
• Scope maintenance and property improvement works with accurate asset records.
• Review contractor invoices and documentation for compliance and value.
• Track vacant properties and maintenance schedules to support turnover times.
• Build relationships with tenants, contractors and stakeholders to support positive housing outcomes.

Skills

Property maintenance

Contractor management

Customer service

Communication

Education

Trade qualification

Job description

Permanent Full-Time Position, 35 hours per week Location: Toowoomba, QLD 4350 Salary: $86,000 + Super + NFP Salary Packaging

Make a meaningful difference to the lives of Australians in need Life at Mission Australia When you join the team at Mission Australia, you become part of a community who are determined to end homelessness and ensure people in need can thrive. United by our Christian purpose and values, we advocate for a fairer Australia, to meet the growing needs of people across the country. Together we’re building hope and possibility for all. Find out more about us and our purpose.

Your opportunity Join Mission Australia Housing as an Asset Officer in Toowoomba and help create safe, well-maintained homes that make a real difference in people's lives. In this rewarding and hands-on role, you'll work closely with tenants, contractors, and housing teams to coordinate maintenance works, conduct property inspections, monitor contractor performance, and ensure our homes are maintained to the highest standards. Every day brings something different as you balance site visits, problem-solving, stakeholder engagement, and maintenance coordination to deliver positive outcomes for residents. If you're passionate about property, enjoy building strong relationships, and want a career where your work directly contributes to stronger communities and better housing outcomes, we'd love to hear from you.

Your key responsibilities will be to:

• Coordinate and prioritise tenant maintenance requests, ensuring repairs are actioned efficiently and in line with service standards.
• Act as the key liaison between tenants, contractors, and internal teams, providing professional and responsive customer service.
• Monitor and manage maintenance work orders from commencement through to completion, ensuring quality outcomes and timely delivery.
• Conduct property inspections and assess completed works to identify defects, compliance issues, and required remedial actions.
• Scope maintenance and property improvement works, ensuring accurate documentation and asset records are maintained.
• Review contractor invoices, certifications, and documentation to ensure compliance, accuracy, and value for money.
• Track vacant properties and maintenance schedules to support efficient property turnaround times and portfolio performance.
• Build strong relationships with tenants, contractors, and stakeholders while supporting positive housing outcomes and community engagement initiatives.

Requirements for success:

• Experience in property maintenance, facilities, housing, asset management, or a similar coordination role.
• Trade qualification or relevant property/building industry experience is highly desirable.
• Experience within social housing, community housing, or tenancy-related services.
• Strong ability to identify, assess and prioritise maintenance issues, with a sound understanding of building maintenance processes, contractor management, and the timely delivery of quality repair outcomes.
• Strong customer service skills
• Excellent communication and relationship-building skills
• Strong organisational and administrative skills, with a high level of accuracy and attention to detail.
• Current driver's licence with no restrictions
• Before starting work with us, you will need to undertake a national police history check, qualifications, and referee checks, and have a clearance to work with children/vulnerable people.

Your benefits To ensure our employees feel valued, empowered, and celebrated, we provide a range of employee benefits including:

• Rewarding work – every day you know you’re making a real difference
• Not-for-profit salary packaging, reducing your tax (details via AccessPay
• Free external, confidential counselling and access to chaplaincy support Volunteering opportunities
• Opportunity to purchase additional annual leave
• Extra leave including: Mission Australia Thank You Day & Work Anniversary Day off

Our culture Our innovative and inclusive culture will ensure you feel valued at Mission Australia as you help Australians in need and develop in your career. We prioritise the safety and wellbeing of everyone, both within our team and the individuals we serve. We are committed to creating a diverse and inclusive working environment. We actively support and encourage people of all backgrounds; gender, age, ethnicity, race, cultural background, disability, religion, and sexual orientation to submit an application and aim to ensure that the recruitment and employee experience is as accessible and inclusive as possible. So, whoever you are, if you’re skilled and actively support our purpose and values, you would be welcome at Mission Australia. We strongly encourage applications from people who identify as Aboriginal or Torres Strait Islander.

Mission Australia is a national Christian charity motivated by a shared vision of an Australia where everyone has a safe home and can thrive. Since 1859, we’ve been standing alongside people in need across Australia, offering real hope that has lasting impact. Backed by our supporters, churches, partners, and funders, we work together for the long-term wellbeing of anyone who needs us, reflecting our values of respect, compassion, integrity, perseverance and celebration. We collaborate with people experiencing homelessness or disadvantage to tackle the root causes of their challenges through providing access to safe, affordable homes and innovative, evidence-based support services. Every day we deliver homelessness crisis and prevention services, provide social and affordable housing, assist struggling families and children, address mental health issues, fight substance dependencies, support people with disability and much more. Mission Australia believes a person’s circumstances shouldn’t define their future and that given the right support, everyone can reach their full potential. That’s why we stand together with Australians in need, until they can stand for themselves. Learn more about Mission Australia and our purpose.