Asset Officer

Mission Australia; Toowoomba Regional; On-site; AUD 77,000 - 95,000; Full time

Benefits offered by this job

Not-for-profit salary packaging

Confidential counselling

Volunteering opportunities

Extra leave including MissionAustralia

Job summary

Mission Australia Housing in Toowoomba is seeking an Asset Officer to coordinate tenant maintenance, inspections and contractor oversight across our local properties. This hands-on role focuses on timely repairs, quality control and proactive asset management to support safe, well‑maintained homes.

You will balance site visits, stakeholder engagement and documentation, building strong relationships with tenants, contractors and housing teams while delivering positive housing outcomes for

Qualifications

• Experience in property maintenance, facilities, housing, asset management, or a similar coordination role.
• Trade qualification or relevant property/building industry experience is highly desirable.
• Experience within social housing or tenancy-related services is advantageous.

Responsibilities

• Coordinate and prioritise tenant maintenance requests, ensuring repairs are actioned efficiently and in line with service standards.
• Act as the key liaison between tenants, contractors and internal teams, providing professional and responsive customer service.
• Monitor and manage maintenance work orders from commencement through to completion, ensuring quality outcomes and timely delivery.
• Conduct property inspections and assess completed works to identify defects, compliance issues, and required remedial actions.
• Scope maintenance and property improvement works, ensuring accurate documentation and asset records are maintained.
• Review contractor invoices, certifications, and documentation to ensure compliance, accuracy, and value for money.
• Track vacant properties and maintenance schedules to support efficient property turnaround times and portfolio performance.
• Build strong relationships with tenants, contractors and stakeholders while supporting positive housing outcomes and community engagement initiatives.

Skills

Customer service

Communication

Organization

Administrative skills

Education

Trade qualification

Property/building industry experience

Job description

Permanent Full-Time Position, 35 hours per weekLocation: Toowoomba, QLD 4350Salary: $86,000 + Super + NFP Salary Packaging BenefitsMake a meaningful difference to the lives of Australians in needLife at Mission AustraliaWhen you join the team at Mission Australia, you become part of a community who are determined to end homelessness and ensure people in need can thrive. United by our Christian purpose and values, we advocate for a fairer Australia, to meet the growing needs of people across the country. Together we’re building hope and possibility for all.Your opportunityJoin Mission Australia Housing as an Asset Officer in Toowoomba and help create safe, well-maintained homes that make a real difference in people's lives. In this rewarding and hands-on role, you'll work closely with tenants, contractors, and housing teams to coordinate maintenance works, conduct property inspections, monitor contractor performance, and ensure our homes are maintained to the highest standards.Every day brings something different as you balance site visits, problem-solving, stakeholder engagement, and maintenance coordination to deliver positive outcomes for residents. If you're passionate about property, enjoy building strong relationships, and want a career where your work directly contributes to stronger communities and better housing outcomes, we'd love to hear from you.Your key responsibilities will be to:Coordinate and prioritise tenant maintenance requests, ensuring repairs are actioned efficiently and in line with service standards.Act as the key liaison between tenants, contractors, and internal teams, providing professional and responsive customer service.Monitor and manage maintenance work orders from commencement through to completion, ensuring quality outcomes and timely delivery.Conduct property inspections and assess completed works to identify defects, compliance issues, and required remedial actions.Scope maintenance and property improvement works, ensuring accurate documentation and asset records are maintained.Review contractor invoices, certifications, and documentation to ensure compliance, accuracy, and value for money.Track vacant properties and maintenance schedules to support efficient property turnaround times and portfolio performance.Build strong relationships with tenants, contractors, and stakeholders while supporting positive housing outcomes and community engagement initiatives.undefinedRequirements for successExperience in property maintenance, facilities, housing, asset management, or a similar coordination role.Trade qualification or relevant property/building industry experience is highly desirable.Experience within social housing, community housing, or tenancy-related services.Strong ability to identify, assess and prioritise maintenance issues, with a sound understanding of building maintenance processes, contractor management, and the timely delivery of quality repair outcomes.Strong customer service skillsExcellent communication and relationship-building skills.Strong organisational and administrative skills, with a high level of accuracy and attention to detail.Current driver's licence with no restrictionsBefore starting work with us, you will need to undertake a national police history check, qualifications, and referee checks, and have a clearance to work with children/vulnerable people.Your benefitsTo ensure our employees feel valued, empowered, and celebrated, we provide a range of employee benefits including:Rewarding work – every day you know you’re making a real differenceNot-for-profit salary packaging, reducing your taxFree external, confidential counsellingVolunteering opportunitiesOpportunity to purchase additional annual leaveExtra leave including: Mission Australia Thank You Day & Work Anniversary Day offOur cultureOur innovative and inclusive culture will ensure you feel valued at Mission Australia as you help Australians in need and develop in your career.We prioritise the safety and wellbeing of everyone, both within our team and the individuals we serve.We are committed to creating a diverse and inclusive working environment. We actively support and encourage people of all backgrounds; gender, age, ethnicity, race, cultural background, disability, religion, and sexual orientation to submit an application and aim to ensure that the recruitment and employee experience is as accessible and inclusive as possible. So, whoever you are, if you’re skilled and actively support our purpose and values, you would be welcome at Mission Australia.If you live with disability and require support to submit your application, please email [e-mail] strongly encourage applications from people who identify as Aboriginal or Torres Strait Islander. For culturally safe support or assistance with your application, please contact us at [e-mail]