Housing Officer

MA MISSION AUSTRALIA; Toowoomba Regional; On-site; AUD 77,000 - 95,000; Full time

Benefits offered by this job

Not-for-profit salary packaging

Free external counselling

Chaplaincy support

Volunteering opportunities

Additional annual leave

Job summary

Mission Australia is seeking a Housing Officer in Toowoomba to manage social and affordable housing tenancies and support tenants. The role combines tenancy management, property inspections, and administrative duties to ensure compliant operations and positive housing outcomes for clients.

You will work with tenants, partners, and internal teams to maintain accurate records, monitor rent and arrears, and connect residents with available support services while adhering to legislation and Mission

Qualifications

• Experience in real estate or community housing tenancy management is desirable.
• Knowledge of residential tenancy legislation and arrears management.
• Ability to build relationships with tenants and partners.

Responsibilities

• Manage a portfolio of social and affordable housing tenancies.
• Support tenants to sustain tenancies and access support services.
• Monitor rent payments, arrears and tenancy breaches.
• Conduct property inspections and prepare reports.
• Maintain tenancy and property records for compliance.
• Contribute to operational reports and KPIs.
• Engage with tenants and stakeholders to achieve positive outcomes.

Skills

Tenant support

Property management

Administration

Communication

Conflict resolution

Reporting

Education

Certificate IV in Social Housing

Cert IV in Real Estate Practice

Job description

Permanent Full-Time Position (35 hours per week) Location: Toowoomba, QLD 4350 Salary: $86,000 + Super + NFP Salary Packaging

Life at Mission Australia When you join the team at Mission Australia, you become part of a community who are determined to end homelessness and ensure people in need can thrive. United by our Christian purpose and values, we advocate for a fairer Australia, to meet the growing needs of people across the country. Together we are building hope and possibility for all. Find out more about us and our purpose.

Your opportunity

The Housing Officer plays an important role in supporting people living in social and affordable housing by managing tenancies and helping tenants maintain stable housing. The role is a mix of tenant support, property management, and administration, including conducting property inspections, managing rent and arrears, coordinating tenancy agreements, maintaining accurate records, and connecting tenants with support services when needed. You'll work closely with tenants, community partners, and internal teams to create positive housing outcomes, while ensuring services are delivered in line with legislation, compliance requirements, and Mission Australia Housing's commitment to supporting strong and connected communities.

• Manage a portfolio of social and affordable housing tenancies, ensuring high-quality tenancy and property management services.
• Support tenants to sustain their tenancies by providing guidance on rights, responsibilities, and access to appropriate support services.
• Monitor and manage rent payments, rental arrears and tenancy breaches in line with policy and legislation.
• Conduct routine property inspections, condition reports, and vacating inspections, ensuring accurate documentation is maintained.
• Maintain accurate tenancy and property records, ensuring compliance with regulatory, funding, and organisational requirements.
• Prepare and contribute to operational reports, including tenancy performance, vacancies, arrears, and key performance indicators.
• Build and maintain positive relationships with tenants, community partners, government agencies, housing providers, and internal stakeholders.
• Represent Mission Australia Housing at court, tribunal, stakeholder, and interagency meetings as required, while supporting continuous improvement and positive tenant outcomes.

Requirements for success

• Previous experience in real estate, property management or community housing is highly desirable, particularly in tenancy management, leasing or property administration.
• Certificate IV in Social Housing or a Cert IV in Real Estate Practice is highly desirable.
• Sound understanding of residential tenancy legislation and property management practices, including rental arrears, tenancy compliance, property inspections and tenancy sustainment.
• Knowledge of Queensland tenancy legislation is highly desirable.
• Proven ability to build positive relationships with tenants, community partners, government agencies, and internal stakeholders.
• Excellent communication and conflict resolution skills, with the ability to manage sensitive conversations professionally and respectfully.
• Strong administrative and reporting skills, including maintaining accurate records and ensuring compliance requirements are met.
• Ability to manage competing priorities, work autonomously, and achieve performance targets in a fast-paced environment.
• A customer-focused approach with genuine empathy, resilience, and a commitment to supporting positive tenant outcomes.
• Current driver's licence and the ability to obtain required employment checks, including a National Police Check and Working with Children Check.
• Before starting work with us, you will need to undertake a national police history check, qualifications, and referee checks, and have a clearance to work with children/vulnerable people.

Your benefits

• Rewarding work – every day you know you’re making a real difference
• Not-for-profit salary packaging, reducing your tax (details via AccessPay)
• Free external, confidential counselling and access to chaplaincy support
• Volunteering opportunities
• Opportunity to purchase additional annual leave
• Extra leave including: Mission Australia Thank You Day & Work Anniversary Day off

Our culture

Our innovative and inclusive culture will ensure you feel valued at Mission Australia as you help Australians in need and develop in your career. We prioritise the safety and wellbeing of everyone, both within our team and the individuals we serve. We are committed to creating a diverse and inclusive working environment. We actively support and encourage people of all backgrounds; gender, age, ethnicity, race, cultural background, disability, religion, and sexual orientation to submit an application and aim to ensure that the recruitment and employee experience is as accessible and inclusive as possible. So, whoever you are, if you’re skilled and actively support our purpose and values, you would be welcome at Mission Australia. If you live with disability and require support to submit your application, please email [e-mail] or visit our Careers page for additional contact details. We strongly encourage applications from people who identify as Aboriginal or Torres Strait Islander. For culturally safe support or assistance with your application, please contact us at [e-mail] Find out more about a career with Mission Australia.