Asset Officer

Mission Australia; Kingswood; On-site; AUD 77,000 - 94,000; Full time

Benefits offered by this job

NFP Salary Packaging Benefits

Superannuation

Job summary

Mission Australia Housing is seeking an Asset Officer to ensure social and affordable housing properties are safe, well maintained, and meet tenant needs. You will coordinate maintenance requests, inspect properties, and manage contractor performance to deliver high-quality outcomes.

You’ll work closely with residents, contractors, and internal housing teams in a role that blends customer service, administration, and site-based inspections, contributing to meaningful housing solutions for

Qualifications

• Experience in property maintenance, facilities, housing, asset management, or a similar coordination role.
• Ability to identify, prioritise maintenance issues and coordinate timely resolutions.
• Strong communication and relationship-building with tenants, contractors and internal teams.

Responsibilities

• Coordinate and prioritise tenant maintenance requests, ensuring timely action.
• Act as liaison between tenants, contractors and internal teams, providing professional service.
• Monitor and manage maintenance work orders from start to finish.
• Conduct property inspections and assess completed works for defects and compliance.
• Scope maintenance works and maintain asset records and documentation.
• Review contractor invoices and documentation for compliance and value.
• Track vacant properties and maintenance schedules to support turnaround times.
• Build relationships with tenants, contractors and stakeholders to support housing outcomes.

Skills

Property maintenance coordination

Customer service

Contractor management

Communication skills

Organisational skills

Job description

• Permanent Full-Time Position
• Location: Kingswood, NSW 2747
• Salary: $85,000 + Super + NFP Salary Packaging Benefits
• Make a meaningful difference to the lives of Australians in need

Life at Mission Australia

When you join the team at Mission Australia, you become part of a community who are determined to end homelessness and ensure people in need can thrive. United by our Christian purpose and values, we advocate for a fairer Australia, to meet the growing needs of people across the country. Together we’re building hope and possibility for all.

Find out more about us and our purpose.

Your opportunity

As an Asset Officer with Mission Australia Housing, you will play a key role in ensuring social and affordable housing properties are safe, well maintained, and meet the needs of tenants. Working closely with residents, contractors, and internal housing teams, you’ll coordinate maintenance requests, prioritise repairs, conduct property inspections, monitor contractor performance, and ensure works are completed to a high standard and in line with compliance requirements.

This is a varied role that combines customer service, maintenance coordination, administration, and site-based inspections, making it ideal for someone who enjoys building relationships, solving problems, and making a meaningful difference in the lives of vulnerable people through quality housing outcomes.

Your key responsibilities will be to:

• Coordinate and prioritise tenant maintenance requests, ensuring repairs are actioned efficiently and in line with service standards.
• Act as the key liaison between tenants, contractors, and internal teams, providing professional and responsive customer service.
• Monitor and manage maintenance work orders from commencement through to completion, ensuring quality outcomes and timely delivery.
• Conduct property inspections and assess completed works to identify defects, compliance issues, and required remedial actions.
• Scope maintenance and property improvement works, ensuring accurate documentation and asset records are maintained.
• Review contractor invoices, certifications, and documentation to ensure compliance, accuracy, and value for money.
• Track vacant properties and maintenance schedules to support efficient property turnaround times and portfolio performance.
• Build strong relationships with tenants, contractors, and stakeholders while supporting positive housing outcomes and community engagement initiatives.

Requirements for success

• Experience in property maintenance, facilities, housing, asset management, or a similar coordination role.
• Ability to identify, assess, and prioritise maintenance issues to ensure timely and effective resolution.
• Sound understanding of maintenance processes, building works, and contractor management.
• Strong customer service skills, with the ability to engage tenants respectfully, empathetically, and professionally.
• Excellent communication and relationship-building skills, with confidence working across diverse stakeholders.
• Strong organisational and administrative skills, with a high level of accuracy and attention to detail.
• Ability to manage competing priorities in a fast-paced environment while maintaining quality outcomes.
• Experience working with vulnerable communities, social or affordable housing, or community services will be highly regarded.

Highly Desirable:

• Trade qualification or relevant property/building industry experience.
• Experience within social housing, community housing, or tenancy-related services.
• Current driver’s licence and ability to travel between properties as required.

Before starting work with us, you will need to undertake a national police history check, qualifications, and referee checks, and have a clearance to work with children/vulnerable people.

Your benefits

To ensure our employees feel valued, empowered, and celebrated, we provide a range of employee benefits including:

• Rewarding work – every day you know you’re making a real difference
• Not-for-profit salary packaging, reducing your tax (details via AccessPay
• Free external, confidential counselling and access to chaplaincy support
• Volunteering opportunities
• Opportunity to purchase additional annual leave
• Extra leave including: Mission Australia Thank You Day & Work Anniversary Day off

Our culture

Our innovative and inclusive culture will ensure you feel valued at Mission Australia as you help Australians in need and develop in your career.

We prioritise the safety and wellbeing of everyone, both within our team and the individuals we serve.

We are committed to creating a diverse and inclusive working environment. We actively support and encourage people of all backgrounds; gender, age, ethnicity, race, cultural background, disability, religion, and sexual orientation to submit an application and aim to ensure that the recruitment and employee experience is as accessible and inclusive as possible. So, whoever you are, if you’re skilled and actively support our purpose and values, you would be welcome at Mission Australia.

If you live with disability and require support to submit your application , please email [e-mail] or visit our Careers page for additional contact details.

We strongly encourage applications from people who identify as Aboriginal or Torres Strait Islander. For culturally safe support or assistance with your application, please contact us at [e-mail]

Find out more about a career with Mission Australia.