Welcome Home Support Coordinator

Mission Australia; City of Hobart; On-site; AUD 77,000 - 94,000; Full time

Benefits offered by this job

Not-for-profit salary packaging

Free external counselling

Volunteering opportunities

Extra leave including special days

Job summary

Mission Australia is seeking a Welcome Home Support Coordinator in Rosny Park, Hobart, to deliver the Welcome Home Program. The role focuses on voluntary wraparound, trauma-informed tenancy support for social housing tenants during pre- and early tenancy stages.

You will work with the Welcome Home Housing Coordinator, building trusted relationships and linking tenants to practical help, services, and community connections. This is an on-site position with outreach to the community.

Qualifications

• Degree or equivalent qualification plus experience in community services or related field.
• Strong trauma-informed approach when supporting vulnerable people.
• Ability to build rapport and work collaboratively with tenants and partners.

Responsibilities

• Build trust-based relationships with tenants and provide person-centred support.
• Collaborate with Welcome Home Housing Coordinator to plan and deliver wraparound services.
• Support tenants to settle into their homes and access community resources.
• Make timely referrals to health, social services and community partners.
• Maintain accurate case notes and contribute to program learning.

Skills

Trauma-informed approach

Relationship building

Client-centred support

Education

Degree or equivalent

Tools

Case management systems

Job description

• Permanent Full Time Contract
• Location: Nipaluna (Rosny Park Hobart) TAS 7018
• Salary: $85,795 + super + NFP salary packaging benefits
• Make a meaningful difference to the lives of Australians in need

Life at Mission Australia

When you join the team at Mission Australia, you become part of a community who are determined to end homelessness and ensure people in need can thrive. United by our Christian purpose and values, we advocate for a fairer Australia, to meet the growing needs of people across the country. Together we’re building hope and possibility for all.

Find out more about us and our purpose.

Your Opportunity

The Welcome Home Support Coordinator at Rosny Park plays a key role in delivering the Welcome Home Program, an exciting new early intervention and community development initiative supporting social and affordable housing tenants across Hobart. This role focuses on providing voluntary wraparound, person-centred support to tenants during the pre and early stages of tenancy.

Working closely with the Welcome Home Housing Coordinator and broader housing services, the role supports tenants to settle into their homes, build capability, and connect meaningfully with their community through practical assistance, service linkages, and trust-based relationships. This is an on-site position based in Hobart with outreach to the community, with a strong focus on relational, trauma-informed practice provision of flexible, holistic support as the program evolves through a test-and-learn approach.

Your Key Responsibilities:

• Build strong, trust‑based relationships with prospective and new tenants, providing respectful, person‑led support that helps people feel confident and settled in their new tenancy.
• Work alongside tenants to understand what matters to them, providing time‑limited, holistic support shaped by their strengths, goals and choices, in close collaboration with the Welcome Home Housing Coordinator and other enabling roles.
• Support tenants to settle confidently into their new home, offering practical guidance and assistance early on so challenges can be worked through together if they arise.
• Support connections to community, health, and support services through warm referrals and local service partnerships.
• Provide practical capacity-building support, that builds confidence with household routines, property care and day‑to‑day living, tailored to the tenants’ goals and needs.
• Work collaboratively with Welcome Home and housing colleagues, including helping tenants prepare for inspections and understand their responsibilities in a clear, supportive way when needed.
• Maintain clear and respectful records and documentation, while actively contributing insights, reflections and learning to support continuous improvement of this new and evolving program.

Requirements for Success

• Relevant qualifications (degree, associate diploma, or equivalent industry experience), with flexibility for strong candidates from community services or related backgrounds with substantial experience.
• A strong support-focused and trauma-informed approach when working with individuals and families experiencing vulnerability.
• Minimum 1 year experience in community services, housing, or a related support role.
• Demonstrated ability to build rapport, work collaboratively, and support tenants to identify goals and individual support needs.
• Experience working with vulnerable communities, including an understanding of Aboriginal and Torres Strait Islander peoples and cultures.
• Confidence working within a multidisciplinary environment and partnering effectively with internal and external stakeholders.
• Proficiency in case note taking, systems use and maintaining accurate and compliant records.
• Full Driver Licence with no restrictions.
• First Aid certificate is desired but not required.
• Full driver licence with no restrictions.

Before starting work with us, you will need to undertake a national police history check, qualifications, and referee checks, and have a clearance to work with children/vulnerable people.

Your Benefits

To ensure our employees feel valued, empowered, and celebrated, we provide a range of employee benefits including:

• Rewarding work – every day you know you’re making a real difference
• Not-for-profit salary packaging, reducing your tax (details via AccessPay)
• Free external, confidential counselling and access to chaplaincy support
• Volunteering opportunities
• Opportunity to purchase additional annual leave
• Extra leave including: Mission Australia Thank You Day & Work Anniversary Day off

Our Culture

Our innovative and inclusive culture will ensure you feel valued at Mission Australia as you help Australians in need and develop in your career.

We prioritise the safety and wellbeing of everyone, both within our team and the individuals we serve.

We are committed to creating a diverse and inclusive working environment. We actively support and encourage people of all backgrounds; gender, age, ethnicity, race, cultural background, disability, religion, and sexual orientation to submit an application and aim to ensure that the recruitment and employee experience is as accessible and inclusive as possible. So, whoever you are, if you’re skilled and actively support our purpose and values, you would be welcome at Mission Australia.

If you live with disability and require support to submit your application

please email [e-mail] or visit our Careers page for additional contact details.

We strongly encourage applications from people who identify as Aboriginal or Torres Strait Islander.

For culturally safe support or assistance with your application, please contact us at [e-mail]

Find out more about a career with Mission Australia.