Community Engagement Officer

Iaawg; Coffs Harbour City Council; On-site; AUD 54,000 - 66,000; Part time

Benefits offered by this job

Salary packaging

Counselling services

Volunteering opportunities

Extra leave

Job summary

Mission Australia is seeking a part-time Community Engagement Coordinator in Coffs Harbour, NSW. The role is 28 hours per week, offering a meaningful chance to support Australians in need through community programs and partnerships.

You will engage tenants, coordinate activities, and develop strategies connecting residents with services while collaborating with Housing, Assets and Community Development teams. National checks are required and benefits include NFP salary packaging and extra leave.

Qualifications

• Relevant degree, diploma, certificate qualification or equivalent experience.
• Experience in community engagement or housing/community services.
• Experience facilitating community consultations, workshops and engagement activities.
• Strong stakeholder relationship and partnership development.
• Experience managing projects and events from planning to evaluation.
• Understanding of government funding, contracting environments or community service systems.
• Excellent communication and interpersonal skills with diverse audiences.
• Demonstrated analytical, problem-solving and decision-making abilities.
• Ability to work collaboratively while taking initiative and responding flexibly to changing community needs.
• Before starting work with us, you will need to undertake a national police history check, qualifications, and referee checks, and have a clearance to work with children/vulnerable people.

Responsibilities

• Engage with tenants and residents to encourage participation in community programs, activities and initiatives.
• Support the development and implementation of strategies that connect tenants with appropriate services and supports.
• Coordinate and facilitate community engagement activities, forums, workshops and events.
• Manage tenant feedback, informal complaints and appeals, supporting continuous improvement outcomes.
• Develop and maintain productive relationships with tenant groups, community organisations and local stakeholders.
• Lead stakeholder engagement initiatives and contribute to community partnership strategies.
• Plan and manage community engagement projects, including risk assessment, monitoring and evaluation.
• Work collaboratively across Housing, Assets and Community Development teams to support integrated service delivery.
• Collect, analyse and report on community engagement outcomes, feedback and performance data.
• Maintain accurate records, stakeholder registers and administrative documentation to support service delivery and compliance.

Skills

Community engagement

Stakeholder management

Project management

Event facilitation

Policy understanding

Communication skills

Analytical thinking

Problem solving

Team collaboration

Adaptability

Education

Relevant degree or equivalent experience

Job description

Part-Time, Permanent Role offering 28 hours per week Flexible Working Days! Location: Coffs Harbour, NSW Salary $60,349.74 + Super + NFP Salary Packaging

Make a meaningful difference to the lives of Australians in need Life at Mission Australia When you join the team at Mission Australia, you become part of a community who are determined to end homelessness and ensure people in need can thrive. United by our Christian purpose and values, we advocate for a fairer Australia, to meet the growing needs of people across the country. Together we’re building hope and possibility for all. Find out more about us and our purpose.

Your key responsibilities will be to:

• Engage with tenants and residents to encourage participation in community programs, activities and initiatives.
• Support the development and implementation of strategies that connect tenants with appropriate services and supports.
• Coordinate and facilitate community engagement activities, forums, workshops and events.
• Manage tenant feedback, informal complaints and appeals, supporting continuous improvement outcomes.
• Develop and maintain productive relationships with tenant groups, community organisations and local stakeholders.
• Lead stakeholder engagement initiatives and contribute to community partnership strategies.
• Plan and manage community engagement projects, including risk assessment, monitoring and evaluation.
• Work collaboratively across Housing, Assets and Community Development teams to support integrated service delivery.
• Collect, analyse and report on community engagement outcomes, feedback and performance data.
• Maintain accurate records, stakeholder registers and administrative documentation to support service delivery and compliance.

Requirements for success

• Relevant degree, diploma, certificate qualification or equivalent experience.
• Demonstrated experience in community engagement, community development, housing or community services.
• Experience facilitating community consultations, workshops and engagement activities.
• Proven capability in stakeholder relationship management and partnership development.
• Experience managing projects, events and engagement initiatives from planning through to evaluation.
• Understanding of government funding, contracting environments or community service systems.
• Strong communication and interpersonal skills, with the ability to engage diverse audiences.
• Demonstrated analytical, problem‑solving and decision‑making abilities.
• Ability to work collaboratively while taking initiative and responding flexibly to changing community needs.
• Before starting work with us, you will need to undertake a national police history check, qualifications, and referee checks, and have a clearance to work with children/vulnerable people.

Your benefits

• Rewarding work – every day you know you’re making a real difference
• Not‑for‑profit salary packaging, reducing your tax (details via AccessPay)
• Free external, confidential counselling and access to chaplaincy support
• Volunteering opportunities
• Opportunity to purchase additional annual leave
• Extra leave including: Mission Australia Thank You Day & Work Anniversary Day off

Our culture

You’ll find our innovative and inclusive culture will ensure you feel valued at Mission Australia as you help Australians in need and develop in your career. We prioritise the safety and wellbeing of everyone, both within our team and the individuals we serve. We are committed to creating a diverse and inclusive working environment. We actively support and encourage people of all backgrounds; gender, age, ethnicity, race, cultural background, disability, religion, and sexual orientation to submit an application and aim to ensure that the recruitment and employee experience is as accessible and inclusive as possible. So, whoever you are, if you’re skilled and actively support our purpose and values, you would be welcome at Mission Australia. If you live with disability and require support to submit your application, please email [e-mail] or visit our Careers page for additional contact details. We strongly encourage applications from people who identify as Aboriginal or Torres Strait Islander. For culturally safe support or assistance with your application, please contact us at [e-mail] Find out more about a career with Mission Australia.

Thank you Mission Australia is a national Christian charity motivated by a shared vision of an Australia where everyone has a safe home and can thrive. Since 1859, we’ve been standing alongside people in need across Australia, offering real hope that has lasting impact. Backed by our supporters, churches, partners, and funders, we work together for the long‑term wellbeing of anyone who needs us, reflecting our values of respect, compassion, integrity, perseverance and celebration. We collaborate with people experiencing homelessness or disadvantage to tackle the root causes of their challenges through providing access to safe, affordable homes and innovative, evidence‑based support services. Every day we deliver homelessness crisis and prevention services, provide social and affordable housing, assist struggling families and children, address mental health issues, fight substance dependencies, support people with disability and much more. Mission Australia believes a person’s circumstances shouldn’t define their future and that given the right support, everyone can reach their full potential. That’s why we stand together with Australians in need, until they can stand for themselves. Learn more about Mission Australia and our purpose.