Strata, Property and Facilities Specialist

Mission Australia; Sydney; Hybrid; AUD 90,000 - 120,000; Full time

Benefits offered by this job

Not-for-profit salary packaging

AccessPay

Counselling and chaplaincy support

Volunteer opportunities

Additional annual leave

Leave days off

Job summary

Mission Australia seeks a Strata, Property and Facilities Specialist to support the operational performance of the Housing portfolio across Australia. You will coordinate strata, leases and insurance, maintain records, and ensure compliance and service standards across sites.

Working with asset and operational teams nationwide, you will simplify complex property matters, manage risk, and drive continuous improvement in portfolio management practices to deliver safe, well-maintained housing

Qualifications

• Certificate IV in Property Services is required.
• Experience administering leases or subleases and managing compliance obligations.
• Experience coordinating property-related insurance claims and working with insurers/brokers.
• Strong capability supporting multi-site property portfolios and operational teams.
• Excellent documentation management with high accuracy.
• Ability to interpret lease and strata docs and translate into practical actions.
• Strong stakeholder engagement and relationship-building skills.

Responsibilities

• Coordinate strata and body corporate matters across a national portfolio, building relationships with managers and owners corporations.
• Review strata budgets, levy notices, sinking funds and capital works plans for financial oversight.
• Manage defect claims, shared maintenance issues and common property matters through to resolution.
• Maintain accurate strata, lease, insurance and facilities records and documentation.
• Coordinate administration of commercial leases and sublease agreements, including renewals, variations and terminations.
• Monitor lease compliance obligations, critical dates and contractual requirements; escalate risks as needed.
• Support end-to-end property insurance claims with insurers and brokers.
• Provide facilities coordination support across multiple sites, ensuring service standards and asset presentation.
• Assist with audits, governance activities, and continuous improvement initiatives to strengthen portfolio management.
• Develop strong relationships with internal and external stakeholders to support integrated service delivery and positive outcomes.

Skills

Strata coordination

Lease administration

Insurance coordination

Documentation management

Stakeholder engagement

Interpretation of lease docs

Relationship building

Education

Certificate IV in Property Services

Strata or real estate qualifications (advantage)

Job description

• Full-Time Permanent Role
• Location: Sydney, NSW with Work from Home Options!
• Salary $105,000 + Super + NFP Salary Packaging Benefits
• Make a meaningful difference to the lives of Australians in need

Life at Mission Australia

When you join the team at Mission Australia, you become part of a community who are determined to end homelessness and ensure people in need can thrive. United by our Christian purpose and values, we advocate for a fairer Australia, to meet the growing needs of people across the country. Together we’re building hope and possibility for all.

Find out more about us and our purpose.

Your opportunity

Every well-managed property has a story behind it, one of careful stewardship, strong partnerships and a commitment to creating safe, well-maintained environments where people can thrive.

As our Strata, Property and Facilities Specialist, you will play a key role in supporting the operational performance of the Mission Australia Housing portfolio, helping ensure strata, commercial leasing, insurance and facilities matters are managed effectively and compliantly.

Working closely with asset and operational teams across the country, you will simplify complex property matters, resolve issues proactively and contribute to the ongoing improvement of systems and processes that support safe and secure housing outcomes for communities.

Your key responsibilities will be to:

• Coordinate strata and body corporate matters across a national property portfolio, building effective relationships with strata managers and owners corporations.
• Review strata budgets, levy notices, sinking funds and capital works plans to support sound financial oversight.
• Manage defect claims, shared maintenance issues and common property matters through to resolution.
• Maintain accurate strata, lease, insurance and facilities records, registers and documentation.
• Coordinate the administration of commercial leases and sublease agreements, including renewals, variations and terminations.
• Monitor lease compliance obligations, critical dates and contractual requirements, escalating risks where required.
• Support end-to-end property insurance claims, working closely with insurers, brokers and internal stakeholders.
• Provide facilities coordination support across multiple sites, ensuring service standards, compliance and asset presentation are maintained.
• Assist with audits, governance activities and continuous improvement initiatives to strengthen portfolio management practices.
• Develop strong relationships with internal and external stakeholders to support integrated service delivery and positive operational outcomes.

Requirements for success

• Certificate IV in Property Services is required, with additional property, strata or real estate qualifications highly regarded.
• Previous experience in strata, property or facilities management within residential, commercial or community housing environments.
• Demonstrated experience administering leases or sublease arrangements and managing compliance obligations.
• Experience coordinating property-related insurance claims and managing insurer or broker relationships.
• Strong capability supporting multi-site property portfolios and operational teams.
• Excellent documentation management skills with a high level of accuracy and attention to detail.
• Ability to interpret lease agreements, strata documentation and insurance requirements and translate them into practical actions.
• Strong stakeholder engagement, communication and relationship-building skills.

Before starting work with us, you will need to undertake a national police history check, qualifications, and referee checks, and have a clearance to work with children/vulnerable people.

Your benefits

To ensure our employees feel valued, empowered, and celebrated, we provide a range of employee benefits including:

• Rewarding work - every day you know you're making a real difference
• Not-for-profit salary packaging, reducing your tax (details via AccessPay)
• Free external, confidential counselling and access to chaplaincy support
• Volunteering opportunities
• Opportunity to purchase additional annual leave
• Extra leave including: Mission Australia Thank You Day & Work Anniversary Day off

Our culture

Our innovative and inclusive culture will ensure you feel valued at Mission Australia as you help Australians in need and develop in your career.

We prioritise the safety and wellbeing of everyone, both within our team and the individuals we serve.

We are committed to creating a diverse and inclusive working environment. We actively support and encourage people of all backgrounds; gender, age, ethnicity, race, cultural background, disability, religion, and sexual orientation to submit an application and aim to ensure that the recruitment and employee experience is as accessible and inclusive as possible. So, whoever you are, if you’re skilled and actively support our purpose and values, you would be welcome at Mission Australia.

If you live with disability and require support to submit your application , please email [e-mail] or visit our Careers page for additional contact details.

We strongly encourage applications from people who identify as Aboriginal or Torres Strait Islander. For culturally safe support or assistance with your application, please contact us at [e-mail]

Find out more about a career with Mission Australia.