ASO3 Business Support Officer

Randstad; Adelaide; Presencial; AUD 65.000 - 85.000; Jornada completa

Descripción de la vacante

Randstad Pty is seeking a proactive Business Support Officer to manage the end-to-end flow of communications and provide executive- level administrative support. The role acts as an operational hub for the office, overseeing electronic records, delivering professional front of house service, and liaising with key stakeholders to maintain smooth daily operations.

The successful candidate will manage confidential information, ensure compliance with public sector standards, and contribute to

Formación

• Experience with records management and public sector compliance.
• Strong communication and stakeholder liaison skills.
• Ability to manage high-volume workloads with tight deadlines.

Responsabilidades

• Records management: handle high volumes of incoming/outgoing correspondence using an EDM system, receipting, workflow allocation, tracking, reporting and archiving.
• Workflow & briefing support: ensure correspondence is packaged and distributed appropriately.
• Customer service: provide front-of-house reception for visitors and phone inquiries, adhering to protocols.
• Stakeholder liaison: build and maintain collaborative relationships with internal and external stakeholders.
• Continuous improvement: identify opportunities to streamline administrative workflows and assist leadership with special projects.
• Confidentiality & compliance: handle sensitive information with discretion per public sector ethics and safety standards.

Conocimientos

Executive acumen

Records management

Prioritisation

Communication

Discretion

Collaboration

Educación

EA

Descripción del empleo

The Role

We are seeking a proactive, highly organised, and detail oriented Business Support Officer to manage the end-to-end flow of communications. This role provides exceptional administrative support to the wider team.

Acting as a key operational hub for the office, you will oversee electronic document management, deliver professional front of house customer service, and liaise with key stakeholders.

Key Responsibilities

• Records Management: Efficiently manage high volumes of incoming and outgoing hard copy and electronic correspondence using an Electronic Document & Records Management System, receipting, workflow allocation, tracking, reporting, and archiving in accordance with public sector compliance standards.


• Workflow & Briefing Support: Ensure all correspondence is thoroughly packaged and distributed appropriately.


• Customer Service: Provide an exemplary reception service for visitors and telephone enquiries, strictly adhering to protocols, delivering a responsive and respectful customer experience.


• Stakeholder Liaison: Build and maintain collaborative, trusted relationships with internal and external stakeholders.


• Continuous Improvement: Identify opportunities to streamline administrative workflows, update operating procedures, and assist with special projects assigned by leadership.


• Confidentiality & Compliance: Handle sensitive information with utmost discretion, ensuring adherence to public sector ethics and safety standards.

Key Capabilities

• Executive / Government Acumen: A solid understanding of the machinery government, including the roles and relationships between public sector agencies.


• Records Management Expertise: Demonstrated experience with record keeping platforms, workflow coordination, and knowledge of official record keeping , disposal, and archiving standards.


• Prioritisation & Agility: Proven ability to manage high volume workloads, meet strict deadlines, adapt to changing priorities, and show initiative in fast paced settings.


• Exceptional Communication: Clear, articulate verbal communication and refined written skills, with the ability to navigate complex or sensitive customer enquiries calmly and diplomatically.


• Discretion & Professionalism: Uncompromising integrity when managing confidential information and working with decision makers.


• Collaborative Mindset: A positive, team first approach focused on mutual support, information sharing, and high standards of service delivery.

At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.

qualification

• EA

working at

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