Business Support Officer (AO3)

Kingston Human Capital; Rockhampton Regional; On-site; AUD 58,000 - 83,000; Full time

Benefits offered by this job

12% Superannuation

Central Rockhampton office

Weekly pay cycles

Public sector recruitment support

Job summary

Kingston Human Capital is supporting a Queensland Government organisation to appoint a Business Support Officer (AO3 level) on a contract basis in Rockhampton. The role focuses on delivering high-quality customer service, managing correspondence, calls and vendor invoices, and coordinating with contractors.

The ideal candidate has strong admin or customer service experience, proficient MS Office skills, and the ability to work in a fast-paced environment.

Qualifications

• Previous experience in an Administration, Customer Service or Business Support position
• Strong Microsoft Office skills (Outlook, Word, Excel)
• High level attention to detail, particularly with data entry
• Excellent verbal and written communication skills
• Able to work in a fast-paced environment
• Ability to demonstrate initiative by handling enquiries in absence of senior staff (within delegations)
• Commitment to customer satisfaction
• Ability to successfully pass a Criminal History Check prior to commencement
• Previous experience in a similar role within the Queensland Government would be highly regarded, as would experience with SAP or Ellipse

Responsibilities

• Monitoring and managing internal and external correspondence
• Handling incoming and outgoing telephone calls, ensuring responses are within required time frames
• Following up outstanding works and invoices with contractors through email and phone

Skills

Administration

Customer Service

Business Support

Attention to detail

Communication

Initiative

Commitment to customer satisfaction

Criminal history check

Tools

Outlook

Word

Excel

SAP

Ellipse

Job description

Your New Role

Kingston Human Capital are currently supporting a Queensland Government organisation to appoint a Business Support Officer (AO3 level) on a contract basis. This role will see you provide an efficient and high standard of customer service by:

• Monitoring and managing internal and external correspondence
• Handling incoming and outgoing telephone calls, ensuring responses are within required time frames
• Following up outstanding works and invoices with contractors through email and phone

About You

To be successful in this role, you will bring:

• Previous experience in an Administration, Customer Service or Business Support position
• Strong Microsoft Office skills (Outlook, Word, Excel)
• High level attention to detail, particularly with data entry
• Excellent verbal and written communication skills
• Able to work in a fast-paced environment
• Ability to demonstrate initiative by handling enquiries in absence of senior staff (within delegations)
• Commitment to customer satisfaction
• Ability to successfully pass a Criminal History Check prior to commencement

Previous experience in a similar role within the Queensland Government would be highly regarded, as would experience with SAP or Ellipse.

Benefits for You

• Initial contract to 29 January 2027, with potential extension
• $51.12 per Hour + 12% Superannuation
• 36.25 hours per week, Monday to Friday
• Central Rockhampton office
• Weekly pay cycles through Kingston, with no payroll fees
• Expert public sector consultants to support you throughout your assignment

Confidential enquiries can be directed to:

Alana Hunter
Principal Consultant – Government & Public Sector
*****@kingstonhumancapital.com.au
0499 056 ***

Kingston Human Capital specialises in recruitment for the Queensland Government and Public Sector.

We encourage and welcome applications from people with disability, First Nations peoples, those from the LGBTIQA+ community, people from culturally and linguistically diverse backgrounds, those in the veteran community and mature age people.

If this role isn't quite right for you, but you are seeking a similar opportunity, reach out for a confidential discussion about your career.