AO3 Appeals Business Support Officer

Randstad Pty; Brisbane; Ibrido; AUD 39.000 - 55.000; Part-time

Descrizione del lavoro

Randstad is partnering with a State Government body in Brisbane to recruit an AO3 Appeals Business Support Officer for a 6-month contract basis. The role offers hybrid flexibility, central Brisbane CBD offices, and duties spanning case coordination, processing correspondence, and financial transactions.

The successful candidate will have strong administrative experience in a government or regulated environment, excellent attention to detail, and proficient digital skills including Adobe Acrobat,

Competenze

• Proven experience delivering high-volume administrative or case management support in government or regulated environments.
• Demonstrated ability to prioritise tasks and meet strict timeframes with attention to detail.

Mansioni

• Register applications for review and assess initial compliance.
• Collate and merge multi-source stakeholder records into structured electronic files using Adobe and EDRMS.
• Update and manage incoming appeals across Content Manager and case registers.
• Provide responsive customer service via written correspondence and inbound calls.
• Assist with routine financial transactions and end-of-month accruals processing.
• Coordinate domestic travel, accommodation, and meeting logistics.
• Attend meetings to record minutes and follow up on actions.
• Identify process improvements and assist in developing internal procedures.

Conoscenze

High-volume admin

Prioritisation

Interpersonal skills

Digital capability

Attention to detail

Autonomy

Strumenti

Adobe Acrobat

SharePoint

Microsoft Office

Content Manager

EDRMS

Descrizione del lavoro

Randstad is proud to partner with a prominent State Government workplace and regulatory body dedicated to upholding fair, safe, and supportive industrial and compensation outcomes across Queensland. Based in the Brisbane CBD, this division is seeking a proactive, experienced AO3 Appeals Business Support Officer to provide critical operational, administrative, and case coordination support to their Review and Appeals unit.

This immediate, initial 6-month contract offers standard business hours (36.25 hours per week), central Brisbane CBD offices with hybrid flexibility, and potential extension options—presenting an outstanding opportunity to apply your technical administration skills within an impactful regulatory environment.

About the Role

Coordinate, prioritise, and process high-volume case correspondence across email and physical mail channels with meticulous record-keeping accuracy.

• Register applications for review and assess initial compliance in accordance with governing legislation and regulatory guidelines.

• Collate, convert, and merge complex, multi-source stakeholder records into structured electronic files using Adobe and electronic document management systems.

• Update and manage incoming appeals correspondence across departmental systems, including Content Manager and internal case registers.

• Deliver responsive customer service to a diverse range of internal and external stakeholders via written correspondence and inbound telephone enquiries.

• Assist with operational finances, including routine financial transactions and end-of-month accruals processing.

• Coordinate domestic travel, accommodation, and meeting logistics for operational officers and stakeholders.

• Attend operational meetings to record minutes, capture key action items, and follow up deliverables.

• Support continuous improvement by identifying process efficiencies and assisting in the preparation of internal procedures and guidelines.

What will you need to be successful in this role

• Proven experience delivering high-volume administrative, operational, or case management support within a government or regulated environment.

• Demonstrated ability to prioritise tasks, manage strict timeframes, and maintain exceptional attention to detail under minimal supervision.

• Highly developed interpersonal and communication skills (verbal and written), with the ability to engage with diverse stakeholders and people with complex needs.

• Strong digital capability, including proficiency with Adobe Acrobat, SharePoint, Microsoft Office, and Electronic Document and Records Management Systems (EDRMS) such as Content Manager.

• Sound problem-solving initiative with the confidence to work effectively both autonomously and collaboratively in a team setting.

• Willingness to declare any secondary/outside employment prior to commencement in line with public sector probity requirements.

What now

If you possess the required skills and are ready to contribute to a vital public sector team,

Note: Unfortunately, due to a high volume of interest in these roles, only shortlisted candidates will be contacted.

At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.