Arts Centre Visitor Experience Lead

Campbelltown City Council; Campbelltown; On-site; AUD 116,000 - 126,000; Full time

Benefits offered by this job

Hourly rate from $44.70 to $48.39 + 25

Casual loading + 12% superannuation

Weekly pay

Staff car park

Job summary

Campbelltown City Council is seeking a welcoming Visitor Experience team member to manage front desk duties and deliver high-quality customer service. You will greet visitors, handle inquiries, and assist with setup for functions and events in a busy arts centre environment.

Ideal applicants will have tertiary qualifications in a relevant field or substantial experience in visitor or customer services, with strong communication and teamwork skills and a willingness to work flexible hours.

Qualifications

• Tertiary qualifications in a relevant field or substantial professional experience in visitor services, customer services, marketing or related field.
• Commitment to delivering high-quality customer service and working across a fast-paced front desk.

Responsibilities

• Meet and greet customers face-to-face and over the phone in a high-volume environment.
• Manage the front desk operations, including enquiries and event setup support.
• Provide excellent customer service and work both independently and as part of a team.

Skills

Customer service

Interpersonal skills

Communication

Teamwork

Flexible hours

Education

Tertiary qualifications in a relevant field

Job description

Campbelltown City Council is seeking a welcoming Visitor Experience team member to manage front desk duties and deliver high-quality customer service. You will greet visitors, handle inquiries, and assist with setup for functions and events in a busy arts centre environment.

Ideal applicants will have tertiary qualifications in a relevant field or substantial experience in visitor or customer services, with strong communication and teamwork skills and a willingness to work flexible hours.