Customer Service Officer

Campbelltown City Council NSW; Campbelltown; On-site; AUD 53,000 - 57,000; Full time

Benefits offered by this job

Access to fitness membership programs

Job summary

Campbelltown City Council NSW is seeking casual Customer Service Officers across all Leisure Centres, including Billabong Parklands. You will greet members, answer enquiries, and handle admissions and cash at the front desk in a fast-paced environment.

As the first and last point of contact, you’ll deliver friendly service, build relationships with the community, and contribute to a welcoming atmosphere while working with flexibility, including weekends and public holidays.

Qualifications

• Experience in providing customer service in a high volume fast paced multifunctional environment (Leisure or recreational facilities preferred).
• Experience in a face-to-face and phone-based customer service role.
• A current Resuscitation Certificate and First Aid Certificate.
• A current Working With Children Check for paid work.

Responsibilities

• Meet and greet customers; manage day-to-day front desk operations including direct customer service, telephone and electronic enquiries, admissions, cash handling and member care.
• Provide a great customer experience face-to-face and over the phone in a high-volume environment.
• Support weekend and public holiday rosters and maintain a welcoming atmosphere.
• Uphold values of respect, integrity, teamwork and trust in all interactions.

Skills

Customer service

High volume environment

Cash handling

Communication skills

First Aid

Resuscitation Certificate

Working With Children Check

Job description

• Multiple Casual positions available across allLeisure Centres locations and Billabong Parklands
• $38.22 - $41.38 per hour + 25% casual loading + 12% superannuation + weekend & public holiday penalties (when applicable)
• Access to fitness membership programs

Our customer service officers are passionate about service, enjoy creating outstanding customer experiences and building strong relationships within the community at our Leisure Centres.Being the first and last person our members meet, customer service officers are ambassadors and key to creating enjoyable & lasting impressions for the customers.

About us:

We are not your usual, we are upbeat, resourceful and determined. Our staff and community are at the core of what we do, looking for ways to work together and support each other. Naturally welcoming, we share good-natured humour and positivity. We aim to inspire a sense of possibility and create opportunities for all by rolling up our sleeves. Our workplace is agile and flexible, keeping ahead of the times. Be a part of it, let’s get something started.

About the role:

To thrive in this role, you are someone who finds it easy to build and maintain positive relationships with all the people you meet. You are able provide a great customer experience, face to face and over the phone in a high volume fast paced multifunctional environment.

The role will see you meet and greet customers; you will manage the day-to-day operation of the front desk including direct customer service, telephone and electronic enquiries, admissions, cash handling and member care.

If you are agile, dynamic and love working with people. If you want to work where every day is a great day for making an impact with customers, then this role is for you.

The successful candidate will demonstrate the following key skills and attributes:

• Experience in providing customer service in a high volume fast paced multifunctional environment (Leisure or recreational facilities preferred)
• Experience in a face-to-face and phone-based customer service role
• A strong understanding of the principles of excellent customer service
• Experience in cashiering and internal audit requirements
• Highly developed communication and interpersonal skills
• A current Resuscitation Certificate and First Aid Certificate
• Willingness to work a roster with early start and late finish shifts, including weekends and public holidays.
• A current Working With Children Check for paid work.
• Commitment to role modelling our values of respect, integrity, trust, optimism and teamwork.
• Commitment to living our values of respect, integrity, teamwork, trust and optimism. It is through respect, integrity and teamwork that we build trust and create optimism for Campbelltown's future.

As a member of our friendly and passionate team, you will receive the following benefits:

• $38.22 - 41.38 per hour + 25% casual loading + 12% superannuation + weekend & public holiday penalties (when applicable)
• Multiple Casual positions available
• Access to the corporate fitness membership program

Key contact:

For further information on this position please contact Brent Elphinston, Centre Manager on 4645 4311.

Campbelltown City Council is an Equal Employment Opportunity employer and values the unique contributions of all people. Aboriginal and Torres Strait Islander people, people from culturally and linguistically diverse backgrounds and people with a disability are encouraged to apply.

Council also recognises the skills and attributes of veterans and welcomes applications from ex-service personnel.

Note: Candidates using mobile devices are stronglyadvised to use a desktop computer to complete theapplication forms as they require extensiveamounts of typing.