Visitor Experience Officer

Careers at Council; Campbelltown; On-site; AUD 62,000 - 67,000; Full time

Benefits offered by this job

Hourly rate from $44.70 to $48.39 + 25

Job summary

Campbelltown Arts Centre, part of Campbelltown City Council, invites applications for a Visitor Experience role. You will welcome customers face-to-face and via phone in a busy environment and assist with inquiries, bookings and event setups.

The role requires strong customer service, excellent communication and the ability to work flexibly, including weekend hours, within a supportive team.

Qualifications

• Tertiary qualifications in a relevant field and/or substantial professional experience in visitor services, customer services, marketing or a related field.
• Demonstrated commitment to excellent customer service.
• Excellent interpersonal, negotiation and communication skills.
• Ability to work unsupervised as well as part of a team.
• Available to work flexible and extended hours when required.

Responsibilities

• Meet and greet customers in person and over the phone in a high-volume environment.
• Manage day-to-day operation of the front desk including direct customer service and enquiries.
• Assist with setting up for functions and events.

Skills

Customer service

Interpersonal skills

Communication

Teamwork

Education

Relevant degree/experience

Job description

• Hourly rate from $44.70 to $48.39 + 25% casual loading + 12% superannuation

About us:

We are not your usual, we are upbeat, resourceful and determined. Our staff and community are at the core of what we do, looking for ways to work together and support each other. Naturally welcoming, we share good-natured humour and positivity. We aim to inspire a sense of possibility and create opportunities for all by rolling up our sleeves. Our workplace is agile and flexible, keeping ahead of the times. Be a part of it, let’s get something started!

Located on Dharawal land in the heart of South West Sydney, Campbelltown Arts Centre (CAC) is a leading cultural facility of Campbelltown City Council. CAC is recognised for its quality and innovative programming where collaboration is central to the way it works with artists, communities, and partners to present new work that tells relevant stories, challenges perceptions and amplifies diverse perspectives.

About the role:

As a part of the Campbelltown Arts Centre Visitor Experience team, you can provide a great customer experience, face to face and over the phone in a high volume fast-paced multifunctional environment.

The role will see you meet and greet customers; manage the day-to-day operation of the front desk including direct customer service, telephone and electronic enquiries, and assist with setting up for functions and events.

The successful candidate will demonstrate the following key skills and attributes:

• Tertiary qualifications in a relevant field and/or substantial professional experience in visitor services, customer services, marketing or a related field.


• Demonstrated commitment to excellent customer service.


• Excellent interpersonal, negotiation and communication skills.


• Ability to work unsupervised as well as part of a team.


• Available to work flexible and extended hours when required.


• The provision of high quality customer service.


• Working with Children Check (a verification will be conducted on recommended applicants). This position has been identified as "child-related employment" under the Commission for Children and Young People Act 1998. It is an offence under the Commission for Children and Young People Act 1998 for a person convicted or found guilty of a serious offence against children (whether in NSW or elsewhere) to apply for this position.


• Commitment to living our values of respect, integrity, teamwork, trust and optimism. It is through respect, integrityand teamworkthat we build trust and create optimismfor Campbelltown's future.

As a member of our friendly and passionate team, you’ll receive the following benefits:

• Hourly rate from $44.70 to $48.39 + 25% casual loading + 12% superannuation


• Weekend penalties (+25% Saturdays and +50% Sundays) + Public Holiday penalties (when applicable)


• Weekly pay


• Staff car park

Key contact: For further information on this position, please contact Cheryl Brunetta, Visitor Experience and Venue Coordinator on (02) 4645 4***.

Applications close: Midnight, Wednesday 23 September 2026.

Campbelltown City Council is an Equal Employment Opportunity employer and values the unique contributions of all people. Aboriginal and Torres Strait Islander people, people from culturally and linguistically diverse backgrounds and people with a disability are encouraged to apply.

Council also recognises the skills and attributes of veterans and welcomes applications from ex-service personnel.

Campbelltown City Council is committed to being a child-safe organisation that acts in the best interests of children and young people in our community, ensuring they are safe, respected, listened to and empowered. We have zero tolerance for child abuse and respond to all allegations seriously, promptly and in line with our policies and procedures. We implement Child Safe Standards and provide safe, supportive environments that protect children and young people from harm, while encouraging them to participate in decisions that affect them and to share concerns. We aim to create inclusive spaces for all children, including Aboriginal and Torres Strait Islander children, children from culturally and linguistically diverse backgrounds, children who identify as LGBTIQA+, and children with disability. Through ongoing education, clear reporting processes and continuous improvement of our practices, we promote a strong culture of child safety and expect all staff, families and community members to uphold and contribute to this shared responsibility. Employees of Campbelltown City Council are expected to demonstrate child safe behaviours in the course of their work.