Visitor Experience Officer

Campbelltown City Council; Campbelltown; On-site; AUD 116,000 - 126,000; Full time

Benefits offered by this job

Hourly rate from $44.70 to $48.39 + 25

Casual loading + 12% superannuation

Weekly pay

Staff car park

Job summary

Campbelltown City Council is seeking a welcoming Visitor Experience team member to manage front desk duties and deliver high-quality customer service. You will greet visitors, handle inquiries, and assist with setup for functions and events in a busy arts centre environment.

Ideal applicants will have tertiary qualifications in a relevant field or substantial experience in visitor or customer services, with strong communication and teamwork skills and a willingness to work flexible hours.

Qualifications

• Tertiary qualifications in a relevant field or substantial professional experience in visitor services, customer services, marketing or related field.
• Commitment to delivering high-quality customer service and working across a fast-paced front desk.

Responsibilities

• Meet and greet customers face-to-face and over the phone in a high-volume environment.
• Manage the front desk operations, including enquiries and event setup support.
• Provide excellent customer service and work both independently and as part of a team.

Skills

Customer service

Interpersonal skills

Communication

Teamwork

Flexible hours

Education

Tertiary qualifications in a relevant field

Job description

Campbelltown City Council – Campbelltown NSW

• Hourly rate from $44.70 to $48.39 + 25% casual loading + 12% superannuation

About us:

We are not your usual, we are upbeat, resourceful and determined. Our staff and community are at the core of what we do, looking for ways to work together and support each other. Naturally welcoming, we share good-natured humour and positivity. We aim to inspire a sense of possibility and create opportunities for all by rolling up our sleeves. Our workplace is agile and flexible, keeping ahead of the times. Be a part of it, let’s get something started!

Located on Dharawal land in the heart of South West Sydney, Campbelltown Arts Centre (CAC) is a leading cultural facility of Campbelltown City Council. CAC is recognised for its quality and innovative programming where collaboration is central to the way it works with artists, communities, and partners to present new work that tells relevant stories, challenges perceptions and amplifies diverse perspectives.

About the role:

As a part of the Campbelltown Arts Centre Visitor Experience team, you can provide a great customer experience, face to face and over the phone in a high volume fast-paced multifunctional environment.

The role will see you meet and greet customers; manage the day-to-day operation of the front desk including direct customer service, telephone and electronic enquiries, and assist with setting up for functions and events.

The successful candidate will demonstrate the following key skills and attributes:

• Tertiary qualifications in a relevant field and/or substantial professional experience in visitor services, customer services, marketing or a related field.
• Demonstrated commitment to excellent customer service.
• Excellent interpersonal, negotiation and communication skills.
• Ability to work unsupervised as well as part of a team.
• Available to work flexible and extended hours when required.
• The provision of high quality customer service.
• Working with Children Check (a verification will be conducted on recommended applicants). This position has been identified as "child-related employment" under the Commission for Children and Young People Act 1998. It is an offence under the Commission for Children and Young People Act 1998 for a person convicted or found guilty of a serious offence against children (whether in NSW or elsewhere) to apply for this position.
• Commitment to living our values of respect, integrity, teamwork, trust and optimism. It is through respect, integrityand teamworkthat we build trust and create optimismfor Campbelltown's future.

As a member of our friendly and passionate team, you’ll receive the following benefits:

• Hourly rate from $44.70 to $48.39 + 25% casual loading + 12% superannuation
• Weekend penalties (+25% Saturdays and +50% Sundays) + Public Holiday penalties (when applicable)
• Weekly pay
• Staff car park

Key contact:

For further information on this position, please contact Cheryl Brunetta, Visitor Experience and Venue Coordinator on (02) 4645 4***.

Applications close: Midnight, Wednesday 23 September 2026.

Campbelltown City Council is an Equal Employment Opportunity employer and values the unique contributions of all people. Aboriginal and Torres Strait Islander people, people from culturally and linguistically diverse backgrounds and people with a disability are encouraged to apply.

Council also recognises the skills and attributes of veterans and welcomes applications from ex-service personnel.

Campbelltown City Council is committed to being a child-safe organisation that acts in the best interests of children and young people in our community, ensuring they are safe, respected, listened to and empowered. We have zero tolerance for child abuse and respond to all allegations seriously, promptly and in line with our policies and procedures. We implement Child Safe Standards and provide safe, supportive environments that protect children and young people from harm, while encouraging them to participate in decisions that affect them and to share concerns. We aim to create inclusive spaces for all children, including Aboriginal and Torres Strait Islander children, children from culturally and linguistically diverse backgrounds, children who identify as LGBTIQA+, and children with disability. Through ongoing education, clear reporting processes and continuous improvement of our practices, we promote a strong culture of child safety and expect all staff, families and community members to uphold and contribute to this shared responsibility. Employees of Campbelltown City Council are expected to demonstrate child safe behaviours in the course of their work.