Customer Service Officer

Campbelltown City Council; Campbelltown; On-site; AUD 53,000 - 57,000; Part time

Benefits offered by this job

Fitness membership program

Job summary

Campbelltown City Council is seeking casual Customer Service Officers to support front desk operations across Leisure Centres. You will greet members, answer inquiries, handle admissions and cash, and deliver outstanding service in a busy, friendly environment.

Eligible candidates will have proven customer service experience, cash handling skills, strong communication and a current First Aid/Resuscitation Certification plus a Working With Children Check.

Qualifications

• Experience in customer service in a high volume, fast-paced environment (Leisure or recreation preferred).
• Face-to-face and phone-based customer service experience.
• Cash handling and basic auditing understanding.
• Current First Aid and Resuscitation certificates.
• Working With Children Check for paid work.

Responsibilities

• Meet and greet customers; manage day-to-day front desk operations.
• Provide direct customer service, answer calls and electronic inquiries.
• Handle admissions, cash handling and member care.
• Support customers to ensure a positive experience at Leisure Centres.

Skills

Customer service

Cash handling

Communication

Interpersonal skills

First Aid

Resuscitation

Working With Children Check

Roster management

Job description

Campbelltown City Council - Campbelltown NSW

Multiple Casual positions available across all Leisure Centres locations and Billabong Parklands

$38.22 - $41.38 per hour + 25% casual loading + 12% superannuation + weekend & public holiday penalties (when applicable)

Access to fitness membership programs

Our customer service officers are passionate about service, enjoy creating outstanding customer experiences and building strong relationships within the community at our Leisure Centres.Being the first and last person our members meet, customer service officers are ambassadors and key to creating enjoyable & lasting impressions for the customers.

About us

We are not your usual, we are upbeat, resourceful and determined. Our staff and community are at the core of what we do, looking for ways to work together and support each other. Naturally welcoming, we share good-natured humour and positivity. We aim to inspire a sense of possibility and create opportunities for all by rolling up our sleeves. Our workplace is agile and flexible, keeping ahead of the times. Be a part of it, let's get something started.

About the role

To thrive in this role, you are someone who finds it easy to build and maintain positive relationships with all the people you meet. You are able provide a great customer experience, face to face and over the phone in a high volume fast paced multifunctional environment.

The role will see you meet and greet customers; you will manage the day-to-day operation of the front desk including direct customer service, telephone and electronic enquiries, admissions, cash handling and member care.

If you are agile, dynamic and love working with people. If you want to work where every day is a great day for making an impact with customers, then this role is for you.

The successful candidate will demonstrate the following key skills and attributes

• Experience in providing customer service in a high volume fast paced multifunctional environment (Leisure or recreational facilities preferred)
• Experience in a face-to-face and phone-based customer service role
• A strong understanding of the principles of excellent customer service
• Experience in cashiering and internal audit requirements
• Highly developed communication and interpersonal skills
• A current Resuscitation Certificate and First Aid Certificate
• Willingness to work a roster with early start and late finish shifts, including weekends and public holidays.
• A current Working With Children Check for paid work.
• Commitment to role modelling our values of respect, integrity, trust, optimism and teamwork.

Commitment to living our values of respect, integrity, teamwork, trust and optimism. It is through respect, integrity and teamwork that we build trust and create optimism for Campbelltown's future.

As a member of our friendly and passionate team, you will receive the following benefits

• $38.22 - 41.38 per hour + 25% casual loading + 12% superannuation + weekend & public holiday penalties (when applicable)
• Multiple Casual positions available
• Access to the corporate fitness membership program

Key contact

For further information on this position please contact Brent Elphinston, Centre Manager on 4645 4311.

Campbelltown City Council is an Equal Employment Opportunity employer and values the unique contributions of all people. Aboriginal and Torres Strait Islander people, people from culturally and linguistically diverse backgrounds and people with a disability are encouraged to apply.

Council also recognises the skills and attributes of veterans and welcomes applications from ex-service personnel.