Area Manager

Mastercare; Greater Dandenong; On-site; AUD 90,000 - 120,000; Full time

Job summary

Mastercare is seeking an Area Manager to oversee cleaning and facilities operations across multiple sites in Victoria. This role focuses on delivering high-quality services, ensuring client satisfaction, and adherence to company standards. Occasional travel interstate may be required.

You will lead site teams, manage staffing, scheduling, and service delivery, and work with senior management to drive continuous improvement and safety compliance.

Qualifications

• Bachelor degree in Business or similar field.
• 2–3 years of work experience in a similar role.
• Experience in cleaning/facilities services is preferred.

Responsibilities

• Provide operational leadership across multiple sites to meet client expectations and KPIs.
• Manage staffing, scheduling, and service delivery to support daily operations.
• Develop, implement and monitor workplace procedures to ensure safety and quality standards.
• Maintain strong communication with clients, site supervisors and senior management.
• Conduct site inspections, quality audits and performance reviews to identify improvements.
• Train and support cleaning and maintenance staff to ensure safe work practices.

Skills

Operational leadership

Staffing & scheduling

Quality audits

Client communication

OSH compliance

Education

Bachelor's degree in Business or similar field

Job description

Mastercare is a trusted provider of professional cleaning and facilities maintenance services across Australia and New Zealand. With over 40 years of experience, we pride ourselves on delivering high‑quality, reliable services to businesses, organisations, and government clients.

Position Purpose
We are seeking a motivated and experienced Area Manager to oversee operations across multiple sites. This role is key to ensuring client satisfaction, compliance with company standards, and the smooth day‑to‑day running of cleaning services. The position requires flexibility, with occasional intra‑and interstate travel.

Key Responsibilities

• providing operational leadership and administrative support across multiple cleaning and maintenance service sites to ensure client expectations, company objectives and key performance indicators are consistently achieved
• managing staffing, scheduling, operational resources and service delivery activities to support efficient day‑to‑day cleaning and facility maintenance operations
• developing, implementing and monitoring workplace procedures, quality standards and operational guidelines to maintain compliance with company policies and service requirements
• maintaining strong working relationships and regular communication with clients, site supervisors and senior management to address operational issues and support continuous service improvement
• conducting site inspections, quality audits and performance reviews to assess service standards, identify areas for improvement and prepare operational reports where required
• supervising, training and supporting cleaning and maintenance staff to ensure safe work practices, adherence to Occupational Health and Safety requirements, and the consistent delivery of high‑quality services

Qualifications & Experience

• Bachelor degree or higher qualification in Business or similar field;
• At least 2-3 years work experience in similar role required.