Area Manager

seek.com.au; Rockhampton Regional; On-site; AUD 90,000 - 120,000; Full time

Job summary

Seek is seeking an experienced Area Manager to oversee a key commercial cleaning portfolio in Rockhampton. You will manage 35 sites and about 30 staff, ensuring cleaning standards, KPI delivery, client expectations, WHS compliance and daily operations are met.

You will regularly visit sites, lead cleaning teams, resolve issues, monitor quality and maintain strong client relationships across the portfolio. The role is hands-on, with responsibility for staffing, rosters and site performance.

Qualifications

• Proven experience managing commercial cleaning operations and staff.
• Ability to lead multiple sites and meet KPIs.
• Excellent communication and problem-solving skills.
• Knowledge of WHS requirements and safe cleaning practices.
• Willingness to travel to sites around Rockhampton region.

Responsibilities

• Manage cleaning operations across 30+ key commercial sites in Rockhampton.
• Lead, support and manage approximately 30 cleaning staff.
• Ensure cleaning standards are consistently maintained across all sites.
• Monitor and achieve contractual KPIs and service level requirements.
• Conduct regular site inspections, audits and quality checks.
• Liaise with clients and respond promptly to requests, concerns and feedback.
• Manage rosters, attendance, leave coverage and site staffing requirements.
• Support recruitment, onboarding, training and performance management of site staff.
• Ensure staff understand their duties, scopes of work and site expectations.
• Manage cleaning supplies, equipment and consumables across the portfolio.
• Identify and resolve service issues before they escalate.
• Ensure compliance with WHS, safe work procedures and company policies.
• Maintain accurate records, reports, communications and operational updates.
• Build strong working relationships with both clients and cleaning teams.

Job description

We are seeking an experienced Area Manager to oversee a key commercial cleaning portfolio in Rockhampton.

This role will be responsible for managing 35 important sites with approximately 30 staff in total, ensuring cleaning standards, contractual KPIs, client expectations, staff performance, WHS requirements and daily operational outcomes are consistently achieved.

This is a hands-on management role suited to someone with strong commercial cleaning experience, excellent communication skills and the ability to take ownership of important client sites.

About the Role

As Area Manager, you will be responsible for the day-to-day management of cleaning operations across your portfolio. You will work closely with clients, site teams and internal management to ensure the sites are well presented, fully staffed, compliant and performing to agreed service levels.

You will be expected to regularly attend sites, support and guide cleaning teams, resolve operational issues, monitor standards and ensure all contractual requirements are met.

Key Responsibilities

• Manage cleaning operations across 30+ key commercial sites in Rockhampton
• Lead, support and manage approximately 30 cleaning staff
• Ensure cleaning standards are consistently maintained across all sites
• Monitor and achieve contractual KPIs and service level requirements
• Conduct regular site inspections, audits and quality checks using QuayCleanApp
• Liaise with clients and respond promptly to requests, concerns and feedback
• Manage rosters, attendance, leave coverage and site staffing requirements
• Support recruitment, onboarding, training and performance management of site staff
• Ensure staff understand their duties, scopes of work and site expectations
• Manage cleaning supplies, equipment and consumables across the portfolio
• Identify and resolve service issues before they escalated
• Ensure compliance with WHS, safe work procedures and company policies
• Maintain accurate records, reports, communications and operational updates
• Build strong working relationships with both clients and cleaning teams

About You

• To be successful in this role, you will have proven experience managing commercial cleaning operations and staff. You will understand the importance of presentation, reliability, communication and meeting client expectations in a high-profile environment.
• You will be confident managing cleaners, dealing with clients, working to KPIs and taking responsibility for site outcomes.
• Previous experience in commercial cleaning management
• Strong understanding of site management and cleaning operations
• Experience managing cleaners across multiple sites or a large site environment
• Knowledge of contractual KPIs, service standards and client reporting
• Ability to lead, support and performance manage cleaning staff
• Strong attention to detail and quality standards
• Excellent communication and problem‑solving skills
• Ability to manage rosters, staffing gaps and operational priorities

Ability to start within 2 weeks preferred

Highly Regarded

• Experience managing cleaning services in hospital, education, government, health, retail, facilities or large commercial environments
• Experience conducting audits, inspections and quality reporting
• Knowledge of WHS requirements, chemical handling and safe cleaning practices
• Experience working with cleaning systems, rosters, timesheets or reporting platforms

What We Offer

• Full-time management role based in Rockhampton
• Responsibility for a key operational portfolio
• Support from senior management and operational teams
• Opportunity to take ownership of important client sites
• Stable role with a growing commercial services business