Area Manager

NightOwl Convenience; Brisbane; On-site; AUD 110,000 - 150,000; Full time

Benefits offered by this job

Company vehicle

Car allowance

Job summary

NightOwl Convenience is seeking an Area Manager to oversee 12-15 stores across Brisbane and nearby areas. You’ll coach franchisees, drive Standards, Stock and Sales, and partner with the Operations team to deliver strong commercial outcomes.

Applicants should have 3+ years in retail management, multi-site experience, hands-on leadership, and a data-driven approach to improving performance. A current driver's licence and willingness to travel are required.

Qualifications

• Minimum 3 years' experience in retail management.
• Experience in convenience/petroleum or fast-paced retail is highly regarded.
• Multi-site management experience is highly regarded.
• Hands-on approach with ability to support stores operationally.

Responsibilities

• Coach, mentor and support franchisees and store teams to drive performance across Standards, Stock and Sales.
• Identify and leverage category and departmental growth opportunities to improve commercial outcomes.
• Implement strategies to achieve KPIs and operational objectives.
• Lead by example and drive compliance and consistency across the store network.
• Plan and conduct regular store visits within the assigned territory.
• Support strong customer experiences by maintaining high merchandising and presentation standards.
• Build positive and productive relationships with franchisees, store teams and key stakeholders.

Skills

Retail management

Communication

Negotiation

Organisational skills

Attention to detail

Data-driven

Autonomy

Job description

NightOwl is an Australian owned and operated franchise network who has built a solid reputation in the retail sector for over 50 years. Today we boast over 80 stores, consisting of a combination of traditional convenience and convenience petroleum.

As an Area Manager, you'll play a key role within the Operations team, overseeing a portfolio of approximately 12-15 franchisee and company-operated stores across Brisbane and surrounding areas.

You'll be responsible for driving performance across our 3 S's (Standards, Stock and Sales), while coaching and supporting franchisees and store teams. Working closely with fellow Area Managers and the wider Operations team, you'll help deliver strong commercial outcomes, maintain operational consistency, and support the continued growth of the NightOwl network.

We are open to applicants based anywhere across Brisbane and the Gold Coast. Store territories may be aligned to the successful candidate's location and the broader team structure, where operational requirements allow. Some local travel will be required as part of the role.

Key Responsibilities

• Coach, mentor and support franchisees and store teams to drive performance across Standards, Stock and Sales.

• Identify and leverage category and departmental growth opportunities to improve commercial outcomes.

• Implement strategies to achieve KPIs and operational objectives.

• Lead by example and drive compliance and consistency across the store network.

• Plan and conduct regular store visits within the assigned territory.

• Support strong customer experiences by maintaining high merchandising and presentation standards.

• Build positive and productive relationships with franchisees, store teams and key stakeholders.

• Contribute to operational initiatives, business improvements and network growth opportunities.

What You'll Bring

• Minimum of 3 years' experience in retail management.

• Experience within convenience, petroleum, grocery or a similar fast-paced retail environment (highly regarded).

• Multi-site management experience (highly regarded).

• A hands-on approach and willingness to support stores at an operational level.

• Proven ability to coach and develop high-performing teams.

• Exceptional communication, negotiation and organisational skills.

• Strong attention to detail and a commitment to maintaining high operational standards.

• Ability to manage competing priorities and work autonomously.

• Confidence working with data and reporting to drive performance improvements.

• Current driver's licence and willingness to travel throughout the assigned territory.

Why Join Us?

This is an exciting opportunity to join a growing Australian retail network where you'll have the autonomy to manage your own territory while being supported by an experienced operations team. You'll play a key role in supporting our franchisees, improving store performance, and helping shape the ongoing success of the NightOwl brand.

NightOwl offers a competitive salary package, a fully maintained company vehicle (or car allowance), and all tools required to perform the role.

The successful applicant will be required to undergo a police background check as part of the recruitment process.