IT Support

NightOwl Convenience; Brisbane; On-site; AUD 70,000 - 95,000; Full time

Job summary

NightOwl Convenience is seeking a tech-savvy IT Support professional to join our team in Australia. Our stores rely on a robust IT backbone to keep hundreds of users productive, troubleshoot issues, and maintain business applications across diverse systems.

You’ll work with our IT team to support Windows-based systems, monitor operations, implement upgrades, and drive automation initiatives that streamline data workflows.

Qualifications

• Minimum 3 years of IT support experience or similar
• Experience supporting Windows-based servers and network devices
• Experience with business applications and data workflows
• Willingness to learn, adapt and automate processes

Responsibilities

• Provide IT support across the business, troubleshooting issues and keeping teams productive
• Monitor systems and respond to support requests; maintain hardware and software
• Support Windows-based systems, network devices and business applications
• Collaborate with teams to streamline systems and improve data workflows
• Assist with system upgrades, implementations and ongoing improvements
• Support automation and efficiency initiatives to reduce manual processes
• Train and assist users on systems and tools; promote confident use of technology
• Follow data governance and IT security procedures to protect information

Skills

Troubleshooting

Remote IT support

Communication

Automation interest

Security procedures

Education

Bachelor’s degree in Computer Science/Information Technology or related

Tools

Windows Server

Network devices

Job description

Love solving IT problems, exploring new technology and helping people work smarter? We're looking for a tech-savvy and enthusiastic IT Support professional to join the NightOwl team!

At NightOwl, technology plays an important role in keeping our business connected and running smoothly. With multiple systems and hundreds of users across our network, you'll have the opportunity to tackle a variety of technical challenges and make a real difference to our day-to-day operations.

We're looking for someone who enjoys troubleshooting, takes initiative and has a genuine passion for technology and continuous improvement.

You'll work alongside our IT team to provide technical support, maintain business systems and contribute to projects that improve the way we work.

Key responsibilities

Provide IT support across the business, troubleshooting technical issues and helping teams stay productive.

Assist with day-to-day IT operations, including monitoring systems, responding to support requests and maintaining hardware and software.

Support Windows-based systems, network devices and business applications.

Collaborate with teams across the business to streamline systems and improve data workflows.

Assist with system upgrades, implementations and ongoing improvements.

Support automation and efficiency initiatives to reduce manual processes and improve operations.

Train and assist users with systems and tools, helping them work confidently with technology.

Follow data governance and IT security procedures to protect sensitive business information.

About you

We're looking for someone who enjoys solving problems, communicates confidently and takes pride in delivering reliable IT support.

Strong technical aptitude with experience providing remote IT support.

Excellent troubleshooting and problem-solving skills.

Ability to manage competing priorities in a fast-paced environment.

Strong communication skills, including the ability to explain technical concepts to non-technical users.

A collaborative approach and willingness to support different teams across the business.

An interest in automation, system improvements and emerging technologies.

A commitment to data security, confidentiality and following established procedures.

A proactive, reliable and solutions-focused attitude.

Experience and qualifications

Minimum 3 years of relevant professional experience in IT support, helpdesk or a similar technical support role.

Experience supporting Windows-based servers, network devices and custom business applications.

A Bachelor's degree in Computer Science, Information Technology or a related discipline, or equivalent qualifications or experience, will be highly regarded.

At NightOwl, we believe in supporting our people, recognising effort and creating opportunities to grow.

Friendly and supportive team environment.

Opportunity to work with a variety of systems and technologies.

Exposure to technical projects, system improvements and automation initiatives.

Opportunities to develop your technical knowledge and professional skills.

Be part of an established Australian business with a national store network.

About us

NightOwl is an Australian owned and operated franchise and corporate store network with over 50 years of experience in the retail sector.

With more than 80 convenience and convenience petroleum stores across Queensland, New South Wales and Western Australia, we're proud of the people and technology that keep our business moving.

Our values of GRIT, GROWTH, FUN and FAMILY guide how we work together, support one another and continue improving.

If you're passionate about technology, enjoy helping others and want to contribute to a supportive team, we'd love to hear from you.

Please note that a National Police Check may be required as part of the recruitment process, depending on the requirements of the role.

Only shortlisted applicants will be contacted for an interview.