Aquatics Operations Lead - Centre Excellence

City of Ryde; Sydney; Sur place; AUD 136 000 - 177 000; Plein temps

Avantages offerts par ce poste

Flexible work arrangements

Health and wellbeing programs

Learning and development program

Reward and recognition program

Résumé du poste

City of Ryde is seeking a Senior Coordinator Operations to lead day-to-day operations at Ryde Aquatic Leisure Centre, following recent upgrades and a renewed emphasis on safety, service and performance.

Reporting to the Centre Manager, you will oversee aquatic operations, plant and facilities, mentor staff and Duty Managers, drive risk management and compliance, and champion outstanding customer experiences across the centre.

Qualifications

• Experience in operational leadership within aquatic, leisure facilities.
• Strong people leadership skills to coach, mentor and develop high-performing teams.
• Knowledge of facility operations, risk management, workplace health and safety, and regulatory compliance.
• Strong problem-solving, decision-making and organisational skills.
• Excellent communication and stakeholder engagement capabilities.
• Proactive approach to continuous improvement, operational excellence and customer service.
• Ability to manage competing priorities while maintaining high standards of safety and service delivery.

Responsabilités

• Lead and support day-to-day Centre operations, ensuring safe, efficient and compliant service delivery.
• Coordinate aquatic operations in line with GSPO.
• Support the effective operation and maintenance of the Centre’s plant, equipment, buildings and assets.
• Promote a strong safety culture through risk management, incident investigation and compliance with relevant legislation, guidelines and procedures.
• Lead, mentor and develop operational staff and Duty Managers, supporting recruitment, training and performance management.
• Champion exceptional customer service and respond to customer enquiries and operational issues.
• Contribute to budget planning, financial reporting, cost efficiencies and opportunities for revenue growth.
• Support operational planning, facility projects and continuous improvement initiatives to enhance service delivery and Centre performance.
• Relevant aquatic industry qualifications, including a Pool Operations Certificate, Pool Lifeguard Certificate and First Aid.
• Experience in aquatic plant operations, pool water quality management and facility maintenance.
• Knowledge of NSW Health Guidelines for Public Swimming Pools and Spas.
• Experience in local government, community recreation or large-scale aquatic and leisure facilities.
• Experience in budget management, business planning and identifying opportunities for operational efficiencies and revenue generation.
• Computer literacy and experience using point-of-sale, customer relationship management or similar software systems.
• Tertiary qualifications in Aquatics, Sport and Recreation, Health, Fitness, Hospitality or a related discipline.

Connaissances

Operational leadership

People leadership

Risk management

Communication

Customer service

Continuous improvement

Prioritisation

Formation

Tertiary qualifications in Aquatics, Sport and Recreation, Health, Fitness, Hospitality or a related discipline

Outils

POS software

CRM software

Description du poste

City of Ryde is seeking a Senior Coordinator Operations to lead day-to-day operations at Ryde Aquatic Leisure Centre, following recent upgrades and a renewed emphasis on safety, service and performance.

Reporting to the Centre Manager, you will oversee aquatic operations, plant and facilities, mentor staff and Duty Managers, drive risk management and compliance, and champion outstanding customer experiences across the centre.