Aquatics Operations Team Leader

Campbelltown Catholic Club Limited; Campbelltown; On-site; AUD 75,000 - 110,000; Full time

Benefits offered by this job

Training & development

Half-price Aquafit membership

Wellness space discounts

Job summary

Campbelltown Catholic Club Limited in Campbelltown NSW is seeking an Aquatics Operations Team Leader to guide lifeguards and attendants, ensuring safe, efficient pool operations and high service standards.

You will collaborate with the Centre Manager, develop rosters, train staff and support safety procedures, incident reviews and continuous improvement of the aquatic facilities.

Qualifications

• Proven leadership experience in aquatic/leisure operations.
• Strong knowledge of pool operations, water quality and plant room systems.
• Excellent organisational, rostering and workforce management skills.
• Ability to train, coach, mentor and motivate staff.
• Strong understanding of aquatic safety, risk management and compliance.

Responsibilities

• Lead lifeguards and aquatic attendants during daily operations.
• Act as on-shift contact for aquatic operations and escalate issues.
• Develop and manage staff rosters with budgets and agreements.
• Support recruitment, onboarding and ongoing staff development.
• Coordinate staff training including lifeguard competencies and safety procedures.
• Coach and mentor staff and provide performance feedback.
• Maintain records of qualifications and currency requirements.
• Ensure compliance with legislative and industry requirements.
• Oversee cleaning and presentation of pool facilities.
• Identify hazards and drive corrective actions.
• Support emergency response procedures and incident reviews.
• Collaborate with Centre Manager to improve operations and guest experience.

Skills

Leadership

Roster planning

Staff development

Communication

Job description

Campbelltown Catholic Club – Campbelltown NSW

Lead the team. Champion safety. Keep our aquatic facilities running at their best.

We are seeking an experienced and motivated Aquatics Operations Team Leader to join our leisure centre team.

As the Aquatics Operations Team Leader, you will provide day-to-day leadership to our pool operations team, including lifeguards and aquatic attendants, while working closely with the Centre Manager to ensure the facility operates safely, efficiently and to a consistently high standard.

Key Responsibilities:

• Leading, supervising and supporting lifeguards and aquatic attendants during daily operations.
• Acting as the primary on-shift contact for aquatic operations and escalating issues appropriately.
• Developing and managing staff rosters to ensure appropriate coverage while considering operational requirements, budgets and industrial agreements.
• Supporting recruitment, onboarding, induction and ongoing development of aquatic staff.
• Coordinating staff training, including lifeguard competencies, emergency procedures, customer service and regular in-service training.
• Coaching and mentoring staff and providing constructive performance feedback.
• Maintaining accurate records of staff qualifications, certifications and currency requirements.
• Ensuring all aquatic staff meet relevant legislative, organisational and industry requirements.
• Overseeing cleaning and presentation of the pool hall, pool decks, steam room and surrounding areas.
• Identifying hazards and maintenance issues and ensuring appropriate corrective action is taken.
• Supporting emergency response procedures, drills, incident management and post-incident reviews.
• Working collaboratively with the Centre Manager and other team leaders to continually improve centre operations and customer experience.

About You:

• We are looking for someone who is more than just a qualified lifeguard — you will be a strong leader, organised operator and positive role model for the aquatic team. You will bring:
• Proven leadership experience within an aquatic, leisure or similar operational environment.
• Strong knowledge of pool operations, water quality and plant room systems.
• Excellent organisational, rostering and workforce management skills.
• The ability to train, coach, mentor and motivate staff.
• A strong understanding of aquatic safety, risk management and regulatory compliance.
• Excellent communication and interpersonal skills.
• A proactive approach to identifying and resolving operational issues.
• A commitment to delivering high standards of safety, cleanliness, customer service and facility presentation.

Essential Qualifications & Requirements:

• Current Pool Lifeguard Qualification.
• Current First Aid and CPR qualifications.
• Aquatic Technical Operator Certificate, or willingness to obtain.
• Current Working with Children Check (or equivalent).
• Ability to meet all relevant legislative, organisational and industry requirements.
• Flexible availability to accommodate the business’s operating hours.

Why Join Us?

This is an opportunity to take the next step in your aquatic career and make a genuine impact on the day-to-day operation of a busy leisure facility. You will have the opportunity to:

• Lead and develop a dedicated aquatic operations team.
• Build your experience across aquatic operations, compliance, rostering and facility management.
• Work closely with the Centre Manager and broader leadership team.
• Contribute ideas and improvements that enhance safety, service and the patron experience.
• Play a key role in maintaining a safe, clean and welcoming aquatic environment for our community.

The Perks

• Ongoing opportunities for training and development
• Half-price membership at Aquafit and discounts at our Reformer Pilates and Wellness space, Hakea
• Access to our rewards and recognition platform offering discounts with leading retailers