Senior Coordinator - Operations Ralc

City of Ryde; Sydney; On-site; AUD 136,000 - 177,000; Full time

Benefits offered by this job

Flexible work arrangements

Health and wellbeing programs

Learning and development program

Reward and recognition program

Job summary

City of Ryde is seeking a Senior Coordinator Operations to lead day-to-day operations at Ryde Aquatic Leisure Centre, following recent upgrades and a renewed emphasis on safety, service and performance.

Reporting to the Centre Manager, you will oversee aquatic operations, plant and facilities, mentor staff and Duty Managers, drive risk management and compliance, and champion outstanding customer experiences across the centre.

Qualifications

• Experience in operational leadership within aquatic, leisure facilities.
• Strong people leadership skills to coach, mentor and develop high-performing teams.
• Knowledge of facility operations, risk management, workplace health and safety, and regulatory compliance.
• Strong problem-solving, decision-making and organisational skills.
• Excellent communication and stakeholder engagement capabilities.
• Proactive approach to continuous improvement, operational excellence and customer service.
• Ability to manage competing priorities while maintaining high standards of safety and service delivery.

Responsibilities

• Lead and support day-to-day Centre operations, ensuring safe, efficient and compliant service delivery.
• Coordinate aquatic operations in line with GSPO.
• Support the effective operation and maintenance of the Centre’s plant, equipment, buildings and assets.
• Promote a strong safety culture through risk management, incident investigation and compliance with relevant legislation, guidelines and procedures.
• Lead, mentor and develop operational staff and Duty Managers, supporting recruitment, training and performance management.
• Champion exceptional customer service and respond to customer enquiries and operational issues.
• Contribute to budget planning, financial reporting, cost efficiencies and opportunities for revenue growth.
• Support operational planning, facility projects and continuous improvement initiatives to enhance service delivery and Centre performance.
• Relevant aquatic industry qualifications, including a Pool Operations Certificate, Pool Lifeguard Certificate and First Aid.
• Experience in aquatic plant operations, pool water quality management and facility maintenance.
• Knowledge of NSW Health Guidelines for Public Swimming Pools and Spas.
• Experience in local government, community recreation or large-scale aquatic and leisure facilities.
• Experience in budget management, business planning and identifying opportunities for operational efficiencies and revenue generation.
• Computer literacy and experience using point-of-sale, customer relationship management or similar software systems.
• Tertiary qualifications in Aquatics, Sport and Recreation, Health, Fitness, Hospitality or a related discipline.

Skills

Operational leadership

People leadership

Risk management

Communication

Customer service

Continuous improvement

Prioritisation

Education

Tertiary qualifications in Aquatics, Sport and Recreation, Health, Fitness, Hospitality or a related discipline

Tools

POS software

CRM software

Job description

• Make an impact in dynamic aquatic team
• Work for an organisation supporting the broader community

About Us

City of Ryde, just 12 kilometres from Sydney CBD, is a place of unique lifestyle and opportunity. It is home to an engaged and culturally diverse community of around 130,000 people, and a strong and growing Smart City economy including more than 13,000 local businesses, Macquarie Park, world-class hospitals, and a leading university. All balanced with beautiful bushland, riverfront parks, open spaces, and sport facilities.

Our council delivers a broad range of services, projects, programs, and events. We are actively committed to innovation, sustainability, resilience and providing exceptional customer experiences, and this relies on attracting and keeping great people. We offer a range of benefits, including flexible work arrangements, health and wellbeing programs, a learning and development program including study support, and a reward and recognition program.

About the Role

This is an exciting opportunity to join a newly established leadership team at a pivotal time of growth and transformation at Ryde Aquatic Leisure Centre (RALC). With significant facility upgrades recently completed and a renewed focus on operational excellence, safety and customer experience, the Senior Coordinator Operations will play a critical role in shaping the centre’s ongoing success.

Reporting to the RALC Manager, you will support the leadership and day-to-day management of centre operations, ensuring the efficient delivery of services and an exceptional customer experience. You will lead and support operational teams, oversee facility and plant and aquatic operations, drive safety and compliance outcomes, and contribute to initiatives that enhance the Centre’s performance.

As a key member of the leadership team, you will foster a culture of accountability, continuous improvement and service excellence.

About You

You are a proactive and solutions-focused leader with experience in facility operations, aquatic safety and people management. You thrive in a dynamic environment, confidently manage competing priorities and are passionate about developing teams and delivering outstanding customer experiences.

You will bring:

• Demonstrated experience in operational leadership within an aquatic, leisure, recreation or similar facility environment.
• Strong people leadership skills, with the ability to coach, mentor and develop high-performing teams.
• Sound knowledge of facility operations, risk management, workplace health and safety, and regulatory compliance.
• Strong problem-solving, decision-making and organisational skills.
• Excellent communication and stakeholder engagement capabilities.
• A proactive approach to continuous improvement, operational excellence and customer service.
• The ability to manage competing priorities while maintaining high standards of safety and service delivery.

Key Responsibilities

• Lead and support day-to-day Centre operations, ensuring safe, efficient and compliant service delivery.
• Coordinate aquatic operations in line with GSPO
• Support the effective operation and maintenance of the Centre’s plant, equipment, buildings and assets.
• Promote a strong safety culture through risk management, incident investigation and compliance with relevant legislation, guidelines and procedures.
• Lead, mentor and develop operational staff and Duty Managers, supporting recruitment, training and performance management.
• Champion exceptional customer service and respond to customer enquiries and operational issues.
• Contribute to budget planning, financial reporting, cost efficiencies and opportunities for revenue growth.
• Support operational planning, facility projects and continuous improvement initiatives to enhance service delivery and Centre performance.
• Relevant aquatic industry qualifications, including a Pool Operations Certificate, Pool Lifeguard Certificate and First Aid.
• Experience in aquatic plant operations, pool water quality management and facility maintenance.
• Knowledge of NSW Health Guidelines for Public Swimming Pools and Spas.
• Experience in local government, community recreation or large-scale aquatic and leisure facilities.
• Experience in budget management, business planning and identifying opportunities for operational efficiencies and revenue generation.
• Computer literacy and experience using point-of-sale, customer relationship management or similar software systems.
• Tertiary qualifications in Aquatics, Sport and Recreation, Health, Fitness, Hospitality or a related discipline.

Your commencing annual salary will range from $136,165.79 to $177,015.52 + Superannuation dependent on your experience and qualifications.

• Working with Children / Working with Vulnerable People Check

Closing Date

Sunday, 25 October 2026 at 11:30pm

For further information about the role, please contact:

Royal Life Saving Society - Australia (New South Wales)

Royal Life Saving Society - Australia (New South Wales) RTO 90666