Duty Manager Ryde Aquatic Leisure Centre

City of Ryde

Ryde

On-site

AUD 73,000 - 95,000

Full time

14 days+

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Benefits offered by this job

Rostered day off

Work/life balance

Flexible start/finish times

Long service leave after 5 years

Parental leave (18 weeks)

Grant days at Christmas

Annual performance reviews & increases

Fitness passport access

Health & well-being initiatives

Job summary

The City of Ryde invites applications for a Duty Manager at the Ryde Aquatic Leisure Centre. You will lead the daily operation, supervise pool staff, manage incidents and ensure safety, compliance and excellent customer service across a busy facility.

You will drive staff development, contribute to rostering, procedures and open/close routines while maintaining water quality and plant room operations to a high standard.

Qualifications

TAFE NSW Pool Operations / RLSSA cert or equivalent.
Royal Life Saving Lifeguard cert required.
Senior First Aid cert required.
Working With Children Check current.
Significant aquatic operations or supervisory experience.

Responsibilities

Ensure safe, day-to-day operation of the RALC.
Provide on-site leadership and supervision to pool staff.
Manage incidents and respond to emergencies.
Maintain a safe environment for patrons and staff.
Communicate with staff, contractors and centre users.
Open/close the centre and develop procedures.
Monitor filtration, reticulation and chemical dosing for water quality.
Assist in rosters and operational documentation.

Skills

Pool operations

Staff supervision

Emergency response

Water quality knowledge

Education

TAFE NSW Pool Operations / RLSSA Certificate

Job description

Permanent, Full-Time Position, flexible start time
Make an impact in dynamic aquatic team
Work for an organisation supporting the broader community

About Us

City of Ryde, just 12 kilometres from Sydney CBD, is a place of unique lifestyle and opportunity. It is home to an engaged and culturally diverse community of around 130,000 people, and a strong and growing Smart City economy including more than 13,000 local businesses, Macquarie Park, world‑class hospitals, and a leading university. All balanced with beautiful bushland, riverfront parks, open spaces, and sport facilities. Our council delivers a broad range of services, projects, programs, and events. We are actively committed to innovation, sustainability, resilience and providing exceptional customer experiences, and this relies on attracting and keeping great people. We offer a range of benefits, including flexible work arrangements, health and wellbeing programs, a learning and development program including study support, and a reward and recognition program.

About the Role

As a Duty Manager at the Ryde Aquatic Leisure Centre, you will be responsible for the safe, efficient and customer‑focused daily operation of the facility. You will provide on‑site leadership, supervise staff, manage incidents and emergencies, and ensure full compliance with legislative, safety and operational requirements. You will play a key role in maintaining a safe environment for patrons and staff, overseeing aquatic operations, monitoring plant and water quality systems, and ensuring the centre operates smoothly and harmoniously. You will support staff development, contribute to operational procedures and rosters, and assist with opening and closing the centre as required.

Key Responsibilities

Ensure the safe, efficient and customer‑focused day‑to‑day operation of the RALC
Provide on‑site leadership and supervision to pool staff
Manage incidents and confidently respond to emergency situations
Maintain a safe environment for patrons and staff, identifying and addressing hazards
Communicate and collaborate effectively with staff, contractors and centre users
Supervise, train and support staff in line with policies, procedures and legislative requirements
Ensure compliance with all relevant legislation, regulations and industry standards
Open and close the centre as required
Assist in developing workplace procedures, rosters and operational documentation
Monitor and maintain filtration, reticulation and chemical dosing equipment to ensure effective water quality management
Perform additional duties consistent with the skills and qualifications of the role

About You

You are a confident, proactive leader who thrives in a dynamic aquatic environment. You communicate clearly, stay calm under pressure, and exercise sound judgement when managing safety risks, customer behaviour and emergency situations. You enjoy working with people from diverse backgrounds and know how to motivate, train and support a team. You bring strong knowledge of aquatic industry standards, pool supervision practices and plant room operations. You take pride in maintaining high safety standards and delivering an exceptional customer experience every shift. The RALC is open 7 days a week, flexibility will be required to work across the roster, including weekend and afternoon / evening shift.

Essential Requirements

TAFE NSW Pool Operations / RLSSA Technical Operations (or equivalent)
Royal Life Saving Pool Lifeguard Certificate
Senior First Aid Certificate
Current Working With Children Check
Significant experience in a similar aquatic operations or supervisory role
Strong understanding of aquatic industry standards, including pool supervision, water quality and plant room operations
Proven ability to educate and guide patrons on safe behaviour in a pool environment
Ability to identify, address and manage safety hazards effectively
Excellent interpersonal and communication skills

Your commencing annual salary will range from $73,267.92 to $95,248.30 + Superannuation + Allowances , dependent on your experience and qualifications.

Culture & Benefits