APS3 Service Support Officer - Veterans Mental Health

DFP Recruitment; Hobart; On-site; AUD 65,000 - 76,000; Full time

Job summary

DFP Recruitment on behalf of a Federal Government Agency is seeking an APS3 Service Support Officer to join the team in Hobart. This 24-month labour hire contract sits at APS3 level and offers an opportunity to contribute across health and wellbeing services for veterans and families.

You will handle front-line customer service in person, by phone, email and SMS, coordinate appointments and support clinical staff with administration, travel and reporting tasks.

Qualifications

• Experience in business operations or service delivery in a health or government environment.
• Clear written and in-person communication.
• Working with Vulnerable People registration or Working with Children Check.

Responsibilities

• Deliver high-quality customer service in person, by phone, email and SMS.
• Manage appointments and client enquiries, and refer clients to the right service team.
• Provide administrative support to clinical staff, including data entry, record keeping, correspondence and workflow tasks.
• Coordinate regional events and group programs, and support daily office operations such as travel, invoicing and resource requests.
• Help with quality assurance and operational reporting.

Skills

Customer service experience

Clear written and verbal communication

Job description

On behalf of a Federal Government Agency, we are looking for an APS3 Service Support Officer to join the team in Hobart. This is a 24 month labour hire contract at APS3 level.

Be the welcoming first point of contact for a mental health and wellbeing service supporting veterans and their families.

The role

• Deliver high-quality customer service in person, by phone, email and SMS.
• Manage appointments and client enquiries, and refer clients to the right service team.
• Provide administrative support to clinical staff, including data entry, record keeping, correspondence and workflow tasks.
• Coordinate regional events and group programs, and support daily office operations such as travel, invoicing and resource requests.
• Help with quality assurance and operational reporting.

About you

• You have experience in business operations or service delivery in a health or government environment.
• You communicate clearly in writing and in person.
• You hold, or can obtain, a Working with Vulnerable People registration or a Working with Children Check.

Requirements

• You must be an Australian citizen.
• You must be able to obtain and maintain a Baseline security clearance and pass pre-engagement screening.

DFP welcomes applications from Aboriginal and Torres Strait Islander people, people with diverse cultural and linguistic backgrounds and people with disability. In addition, DFP will provide reasonable adjustments for individuals with disability throughout the recruitment process. If you identify as a person with disability and require adjustments to the application, recruitment, selection and/or assessment process, please advise [e-mail]1300 337 000and indicate your preferred method of communication (email, phone, text) so we can keep in touch and meet your accessibility needs.