Veterans Mental Health Operations Officer

Job Q; Hobart; On-site; AUD 55,000 - 83,000; Full time

Job summary

Hays Business Support is recruiting an APS4 Practice Officer for a Federal Government agency in Hobart. The role supports frontline service delivery in mental health and wellbeing programs for veterans, ADF personnel and families.

You will work in a multidisciplinary regional team, delivering high-quality administrative and operational support. Responsibilities include front-of-house duties, referrals, and liaison with clients and external providers.

Qualifications

• Provides frontline customer service to clients, providers and stakeholders.
• Coordinates referrals and information across multiple systems.
• Delivers administrative support including data entry and record keeping.
• Supports junior staff through task allocation and training needs.
• Assists with procurement docs, invoicing, reconciliations and expenditure tracking.

Responsibilities

• Provide frontline customer service and act as first escalation point for enquiries.
• Coordinate client referrals, manage correspondence across systems and platforms.
• Assist with group program administration and mental health literacy workshops.
• Support junior staff with task allocation and priority setting.
• Assist with inductions, invoices, reconciliations and travel requirements.

Skills

Frontline customer service

Administrative support

Data entry

Record keeping

Procurement documentation

Tools

Client management systems

Job description

Hays Business Support is recruiting an APS4 Practice Officer for a Federal Government agency in Hobart. The role supports frontline service delivery in mental health and wellbeing programs for veterans, ADF personnel and families.

You will work in a multidisciplinary regional team, delivering high-quality administrative and operational support. Responsibilities include front-of-house duties, referrals, and liaison with clients and external providers.