APS4 Practice Officer

Synergie; Hobart; On-site; AUD 76,000 - 83,000; Full time

Benefits offered by this job

Superannuation

Job summary

Synergie Australia in Hobart, TAS is seeking an APS4 Practice Officer to support veterans and their families within a busy APS practice environment. You will provide front-of-house service, coordinate referrals and records, and assist with group programs and procurement tasks.

The role requires managing a high-volume workload with sensitivity, adhering to security checks, and collaborating with clinical staff and external providers. A 12-month contract is offered.

Qualifications

• Front-of-house customer service and administrative support to a veterans program team.
• Manage referrals, records and client communications with sensitivity.
• Work with clinical staff and external providers to coordinate care.

Responsibilities

• Provide reception and telephone support, respond to enquiries and act as first escalation point for clients.
• Coordinate client referrals, correspondence, data entry and records across platforms and systems.
• Coordinate administration for group programs and mental health literacy workshops, and assist with staff induction.
• Prepare procurement documentation, process invoices, reconcile payments and track expenditure.
• Support office, property, asset, IT and travel requirements, plus audits and reporting.
• Support service staff with task allocation and training needs, building stakeholder relationships.

Skills

Customer service

Administrative support

Front desk

Data entry

Tools

Client management systems

Job description

Provide administrative and customer service support to veterans and their families in a busy APS practice environment.

We think outside the box by redefining recruitment.

Through long-term partnerships, we connect the right people (You) with the right opportunities to shape careers and drive change in Australia and beyond.

Synergie Australia is seeking an APS4 Practice Officerfor atrusted client located in Hobart, Tasmania.

The important parts:

• Pay:$55–$60 per hour + Super
• Hours:37.5 hours per week | Working pattern to be agreed with the hiring manager

What you will be required to do:

You’ll provide front-of-house customer service and operational and administrative support to a team delivering counselling and support services to veterans and their families. Working with clients, clinical staff and external providers, you’ll help coordinate referrals, maintain accurate records and keep daily practice operations running smoothly.

• Providing reception and telephone support, responding to enquiries and acting as the first escalation point for clients and service providers
• Coordinating client referrals, correspondence, data entry and records across referral platforms and client management systems
• Coordinating administration for group programs and mental health literacy workshops, and assisting with staff and provider induction
• Preparing procurement documentation, processing invoices, reconciling payments and tracking expenditure
• Supporting office, property, asset, IT and travel requirements, along with quality assurance, compliance, audits and reporting
• Supporting service support staff with task allocation and training needs, while building productive stakeholder relationships

To be successful in the role you will:

• Bring customer service and administrative skills, with the ability to manage a diverse, high-volume workload
• Communicate clearly and sensitively, build rapport and understand the needs and challenges of veterans and their families
• Maintain accurate data and documentation, work with client management systems and handle confidential information responsibly
• Work collaboratively, prioritise tasks and support quality service delivery, financial administration and continuous learning
• Be an Australian citizen, complete a Nationally Coordinated Criminal History Check and pre-commencement security checks, and be able to obtain and maintain a Baseline security clearance. A relevant Working with Children and/or Vulnerable People check is required before commencement and must remain valid throughout the engagement

What’s on offer for you:

• A meaningful role supporting services for veterans and their families
• An opportunity to work alongside clinical and service delivery teams
• A Hobart-based opportunity with flexible arrangements to be agreed with the hiring manager
• A 12-month contract offering 37.5 hours per week, with no formal qualifications required