APS4 Practice Officer

Job Q; Hobart; On-site; AUD 55,000 - 83,000; Full time

Job summary

Hays Business Support is recruiting an APS4 Practice Officer for a Federal Government agency in Hobart. The role supports frontline service delivery in mental health and wellbeing programs for veterans, ADF personnel and families.

You will work in a multidisciplinary regional team, delivering high-quality administrative and operational support. Responsibilities include front-of-house duties, referrals, and liaison with clients and external providers.

Qualifications

• Provides frontline customer service to clients, providers and stakeholders.
• Coordinates referrals and information across multiple systems.
• Delivers administrative support including data entry and record keeping.
• Supports junior staff through task allocation and training needs.
• Assists with procurement docs, invoicing, reconciliations and expenditure tracking.

Responsibilities

• Provide frontline customer service and act as first escalation point for enquiries.
• Coordinate client referrals, manage correspondence across systems and platforms.
• Assist with group program administration and mental health literacy workshops.
• Support junior staff with task allocation and priority setting.
• Assist with inductions, invoices, reconciliations and travel requirements.

Skills

Frontline customer service

Administrative support

Data entry

Record keeping

Procurement documentation

Tools

Client management systems

Job description

#### APS4 Practice OfficerHobart, TAS 7000Full Time#### Job descriptionFederal Government opportunity in the Hobart CBD, with full-time hours. Your new company Hays Business Support are currently seeking an APS4 Practice Officer for a Federal Government agency that delivers specialised mental health and wellbeing services to veterans, Australian Defence Force personnel and their families. This is a meaningful opportunity to contribute to services that support the veteran community while working within a professional and collaborative clinical environment.Your new role Based in Hobart, you will support the delivery of high-quality mental health and wellbeing services as part of a multidisciplinary regional team. As an APS4 Practice Officer, you will provide frontline customer service alongside operational and administrative support across the organisation's clinical service delivery functions.Your responsibilities will include providing front-of-house support and acting as the first escalation point for enquiries from clients, contracted health providers and external stakeholders. You will coordinate client referrals, manage correspondence and information across referral platforms and client management systems, and assist with the administrative requirements for group programs and mental health literacy workshops.You will also support junior service support staff through task allocation, priority setting and the identification of training needs. Other duties will include assisting with employee and provider inductions, processing invoices, reconciling payments, tracking expenditure and coordinating property, asset, IT and travel requirements. You will also support quality assurance, compliance, audit and operational reporting activities.What you'll need to succeed To be successful in this role, you will have demonstrated experience supporting business operations and service delivery within a health service, government or similarly regulated environment. You will be comfortable managing a diverse and high-volume workload while maintaining accurate records, service documentation and client information. Strong written and verbal communication skills will also be important.In addition, you will be able to:Deliver high-quality frontline customer service to clients, providers and stakeholdersCoordinate referrals, correspondence and information across multiple systemsProvide administrative support, including data entry, record keeping and workflow managementSupport and guide junior employees through task allocation and priority settingAssist with procurement documentation, invoices, reconciliations and expenditure trackingCoordinate office resources, property, assets, IT and travel requirementsContribute to quality assurance, compliance, audits and operational reportingBuild positive relationships while working respectfully with veterans and their familiesNo formal qualifications are required. Applicants must currently hold, or be able to obtain, a Working with Vulnerable People registration or Working with Children Check before commencing in the position.As this is a Federal Government job, all applicants must be Australian citizens. The successful applicant will also be required to obtain and maintain a Baseline security clearance. What you'll get in return You'll receive a competitive hourly rate, ongoing learning and development opportunities, and the chance to work in a supportive environment while making a genuine difference to veterans and their families.What you need to do now If this sounds like the right role for you, click apply now and attach your updated resume, or contact Anna Korkmaz on 6108 5555 or .At Hays, we value diversity and are passionate about placing people in a role where they can flourish and succeed. We actively encourage people from diverse backgrounds to apply. Please click here to apply.