Veterans Services Admin & Front Desk – Hobart

Synergie; Hobart; On-site; AUD 76,000 - 83,000; Full time

Benefits offered by this job

Superannuation

Job summary

Synergie Australia in Hobart, TAS is seeking an APS4 Practice Officer to support veterans and their families within a busy APS practice environment. You will provide front-of-house service, coordinate referrals and records, and assist with group programs and procurement tasks.

The role requires managing a high-volume workload with sensitivity, adhering to security checks, and collaborating with clinical staff and external providers. A 12-month contract is offered.

Qualifications

• Front-of-house customer service and administrative support to a veterans program team.
• Manage referrals, records and client communications with sensitivity.
• Work with clinical staff and external providers to coordinate care.

Responsibilities

• Provide reception and telephone support, respond to enquiries and act as first escalation point for clients.
• Coordinate client referrals, correspondence, data entry and records across platforms and systems.
• Coordinate administration for group programs and mental health literacy workshops, and assist with staff induction.
• Prepare procurement documentation, process invoices, reconcile payments and track expenditure.
• Support office, property, asset, IT and travel requirements, plus audits and reporting.
• Support service staff with task allocation and training needs, building stakeholder relationships.

Skills

Customer service

Administrative support

Front desk

Data entry

Tools

Client management systems

Job description

Synergie Australia in Hobart, TAS is seeking an APS4 Practice Officer to support veterans and their families within a busy APS practice environment. You will provide front-of-house service, coordinate referrals and records, and assist with group programs and procurement tasks.

The role requires managing a high-volume workload with sensitivity, adhering to security checks, and collaborating with clinical staff and external providers. A 12-month contract is offered.