APS3 Service Support Officer

Synaco; Hobart; On-site; AUD 62,000 - 76,000; Full time

Benefits offered by this job

24-month contract

Flexible working arrangements by 1-1/2

Veterans support and family services

Job summary

Synergie Australia is seeking an experienced Service Support Officer to provide frontline reception and administrative support within a health or government service in Hobart. The role focuses on delivering professional client interactions, managing appointments, and coordinating with multidisciplinary teams.

You will handle enquiries via phone, email, and SMS, maintain records, and assist with referrals, meetings, and internal workflows.

Qualifications

• Experience supporting business operations and service delivery within a health service or government environment.
• Strong written and verbal communication skills.

Responsibilities

• Provide professional frontline service at reception.
• Respond to enquiries by telephone, email and SMS.
• Welcome clients and visitors attending appointments.
• Provide information and options in accordance with procedures.
• Refer enquiries to the appropriate service delivery team.
• Coordinate appointments through the Client Management System.
• Support client allocations, referrals and service satisfaction activities.
• Maintain accurate records and complete data-entry tasks.
• Provide administrative support to multidisciplinary clinical teams.
• Assist with group treatment and educational programs.
• Coordinate internal meetings and community-based events.
• Support external referrals and contracted health providers.
• Manage regional correspondence, deliveries and workflow activities.
• Arrange approved travel and process invoices.
• Raise resource requests and follow up property or maintenance matters.
• Assist with quality-assurance and operational reporting.
• Maintain confidentiality when working with sensitive client information.

Skills

Frontline reception

Customer service

Administrative skills

Data-entry

Policy compliance

Confidentiality

Tools

Client Management System

Job description

Provide frontline support to veterans and families accessing vital services.

We think outside the box by redefining recruitment.

Through long-term partnerships, we connect the right people (You) with the right opportunities to shape careers and drive change in Australia and beyond.

The important parts:

Pay:$45–$55 per hour + Super

Duration:2-year contract

Citizenship: Australian citizenship is mandatory

If you are an experienced administrator who can provide professional and respectful support within a health or government service, we would like to hear from you.

Please submit:

• Your current resume
• A statement of claims of no more than 750 words
• Your availability for interview
• Your Working with Vulnerable People or Working with Children Check status
• Confirmation of Australian citizenship

What you will be required to do:

As the Service Support Officer, you will:

• Provide professional frontline service at reception
• Respond to enquiries by telephone, email and SMS
• Welcome clients and visitors attending appointments
• Provide information and options in accordance with procedures
• Refer enquiries to the appropriate service delivery team
• Coordinate appointments through the Client Management System
• Support client allocations, referrals and service satisfaction activities
• Maintain accurate records and complete data-entry tasks
• Provide administrative support to multidisciplinary clinical teams
• Assist with group treatment and educational programs
• Coordinate internal meetings and community-based events
• Support external referrals and contracted health providers
• Manage regional correspondence, deliveries and workflow activities
• Arrange approved travel and process invoices
• Raise resource requests and follow up property or maintenance matters
• Assist with quality-assurance and operational reporting
• Maintain confidentiality when working with sensitive client information

To be successful in the role you will have:

Mandatory experience

• Professional experience supporting business operations and service delivery within a health service or government environment
• Strong written and verbal communication skills

Required capabilities

• Frontline reception or customer service experience
• Strong administrative and organisational skills
• Experience managing telephone, email and face-to-face enquiries
• Ability to communicate professionally with people accessing sensitive services
• Appointment scheduling or client management system experience
• Accurate data-entry and recordkeeping skills
• Ability to follow policies and established procedures
• Strong judgement when referring or escalating enquiries
• Experience coordinating meetings, programs or events
• Invoice processing and general office administration experience
• Ability to manage competing priorities and workflows
• Commitment to confidentiality, inclusion and respectful service delivery
• Ability to work effectively within a multidisciplinary team

Mandatory Eligibility and Checks

• Be an Australian citizen
• Hold or be able to obtain a Working with Vulnerable People registration or relevant Working with Children Check
• Complete a Nationally Coordinated Criminal History Check
• Hold or be able to obtain and maintain a Baseline security clearance
• Complete the required pre-commencement security screening

What’s on offer for you:

• Secure a 24-month Australian Government contract
• Support services for veterans and their families
• Build valuable Commonwealth administration experience
• Work within a multidisciplinary clinical service
• Access ongoing learning and development opportunities
• Potential flexible working arrangements by agreement
• Develop experience across client service, appointments and operations
• Meaningful work with a clear community purpose

Synergie Australia delivers a full 360º recruitment solution, consisting oftemporaryandpermanent recruitment services, and more.Safetyis of the highest priority, and Synergie Australia prides itself on fostering a culture that champions guidance and care in the workforce.Beyond recruitment, Synergie Australia is motivated to improve everyday standards within the working landscape so people can thrive today, and in the future. This approach delivers real change to communities by improving workplaces, local economies, inequalities, and changes to the climate. If you aspire for better, let’swork together.

Synergie Australiaconnects people with safe, rewarding work across Australia. From temporary roles to permanent opportunities, we support youat every stage of yourcareer. Learn more and view current opportunities at www.synergieaustralia.com.au