Service Support Officer (Business Support Officer)

Chandler Macleod; Hobart; On-site; AUD 55,000 - 75,000; Full time

Benefits offered by this job

24-month contract opportunity

37.5 hours per week

Hobart CBD location

Job summary

Chandler Macleod in Hobart, Tasmania, is seeking an empathetic and highly organised Service Support Officer (Business Support Officer) to join a Federal Government team. You will be the first point of contact for clients, providing frontline customer service and essential administrative support across a busy service delivery environment.

Working within a multidisciplinary team, you will manage appointments, maintain client records, assist with events and reporting, and help ensure high-quality

Qualifications

• Demonstrated experience in administration or service delivery support.
• Strong written and verbal communication skills.
• Ability to obtain and maintain required pre-employment checks.
• Working with Vulnerable People or Working with Children checks.

Responsibilities

• Be the first point of contact for clients, visitors, and stakeholders.
• Manage appointments and administrative support activities.
• Provide information and assistance per policies and procedures.
• Coordinate scheduling and maintain client records in internal systems.
• Support meetings, workshops, and community events.
• Data entry, record management and workflow administration.
• Prepare and distribute client and stakeholder correspondence.
• Assist external service providers and stakeholders with admin tasks.
• Support travel bookings, invoicing, correspondence management and office coordination.
• Assist with reporting, quality assurance and operational administration.

Skills

Customer service

Administration

Microsoft Office

Education

Administrative qualification

Tools

Microsoft Office Suite

Job description

for an empathetic and highly organised Service Support Officer(Business Support Officer) to join a Federal Government team based in Hobart, Tasmania.

This rewarding opportunity provides the chance to support the delivery of services that positively impact veterans and their families. As the first point of contact for clients and stakeholders, you will play a critical role in ensuring high-quality customer service and administrative support across a busy service delivery environment.

Working within a multidisciplinary team, you will support daily operations, client engagement activities, appointments, events, and administrative processes while contributing to a professional and client-focused service.

About the Role

As a Service Support Officer(Business Support Officer), you will provide frontline customer service and administrative support to ensure the smooth operation of regional service delivery activities. You will engage with clients in person, over the phone, and through digital channels while maintaining accurate records and supporting a range of operational functions.

Key Responsibilities

• Act as the first point of contact for clients, visitors, and stakeholders via phone, email, SMS, and face-to-face interactions.
• Manage appointments, client enquiries, and administrative support activities.
• Provide information and assistance in line with established policies and procedures.
• Coordinate appointment scheduling and maintain client records using internal systems.
• Support the delivery of meetings, workshops, treatment programs, and community events.
• Perform data entry, record management, and workflow administration tasks.
• Prepare and distribute client and stakeholder correspondence.
• Provide administrative support to external service providers and stakeholders.
• Assist with travel bookings, invoice processing, correspondence management, and office coordination activities.
• Support reporting, quality assurance, and operational administration requirements.

About You

• Previous experience in administration, customer service, or service delivery support roles.
• Strong communication skills with a professional and empathetic approach.
• Excellent organisational skills and the ability to manage competing priorities.
• Strong attention to detail and data accuracy.
• The ability to build positive relationships with clients and stakeholders.
• Experience working within government, healthcare, community services, or similar environments will be highly regarded.
• Proficiency in Microsoft Office applications and administration systems.

Essential Requirements

• Demonstrated experience supporting business operations or service delivery within a health, community services, or government environment.
• Strong written and verbal communication skills.
• Ability to obtain and maintain required pre-employment checks.
• Ability to obtain a Working with Vulnerable People Registration or Working with Children Check.

What's on Offer

• 24-month contract opportunity.
• Monday to Friday, 37.5 hours per week.
• Hobart CBD location.

At Chandler Macleod, we are committed to fostering a diverse workforce where everyone is welcome. We encourage applications from Aboriginal and Torres Strait Islander peoples, women, neurodiverse, people living with a disability and the LGBTIQA+ community.

You can read more about our commitment to diversity and inclusion at https://www.chandlermacleod.com/diversity-and-inclusion.