Application Support Specialist: Automation & Incidents

Teachers Mutual Bank; Sydney; Sur place; AUD 80 000 - 110 000; Plein temps

Résumé du poste

Teachers Mutual Bank Limited is seeking an Application Support Technical Specialist to help keep critical applications stable and performing at their best. You’ll manage incidents, troubleshoot issues and coordinate with internal teams and vendors to ensure reliable technology services.

You will monitor applications, support releases, and contribute to process improvements while collaborating with cross-functional teams to deliver high-quality member services.

Qualifications

• At least four years of professional IT industry experience.
• Experience supporting business-critical applications and systems.
• Strong troubleshooting, incident management and problem-solving skills.
• Excellent communication and interpersonal skills.
• The ability to manage multiple priorities and meet agreed deadlines.
• Basic knowledge of Windows Server and Linux or Unix administration.
• A collaborative and service-focused approach.

Responsabilités

• Monitor, prioritise and resolve application incidents and service requests.
• Troubleshoot technical alerts and escalate complex issues when required.
• Maintain the availability and performance of supported applications and services.
• Communicate timely updates to users regarding requests and incidents.
• Work with vendors to implement and support reliable software solutions.
• Install, configure, monitor and administer application servers.
• Maintain technical documentation and application support procedures.
• Develop scripts to automate repeatable tasks and improve efficiency.
• Support technology projects, implementations and deployments.
• Assist with planned releases, patches, fixes and updates.
• Participate in emergency support and disaster recovery activities when required.

Connaissances

Incident management

Troubleshooting

Communication skills

Windows Server

Linux/Unix

Team collaboration

Outils

Jira

Confluence

Bitbucket

SharePoint

Description du poste

Teachers Mutual Bank Limited is seeking an Application Support Technical Specialist to help keep critical applications stable and performing at their best. You’ll manage incidents, troubleshoot issues and coordinate with internal teams and vendors to ensure reliable technology services.

You will monitor applications, support releases, and contribute to process improvements while collaborating with cross-functional teams to deliver high-quality member services.